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Set up direct deposit for your unemployment benefits

Do you wish to receive your unemployment benefits in your personal checking or savings account? Learn how to set up direct deposit.
Once you set up direct deposit, it will take 9 calendar days for your bank to verify your account. During this time, your benefits will be on hold and will not be paid out until your account has been verified.

DUA Direct Deposit Line


To set up, change, or cancel direct deposit of your unemployment benefits

The Details

What you need

In order to set up direct deposit, you will need the following:

  • Your Social Security number
  • The routing number of your bank
  • The account number of your checking or savings account

How to enroll

  1. Log in to your UI Online account.
  2. Select View and maintain account information in the left pane.
  3. Select Payment method options and click Edit.
  4. Select the Direct deposit button and click Submit.
  5. On the Maintain payment information screen, enter the following information:
    • Select the bank account type (checking or savings)
    • Enter your bank's routing number
    • Click Verify to confirm your bank's name
    • Enter your bank account number
  6. Once you have entered the information correctly, click Submit.
  1. Call the DUA direct deposit line at (617) 626-6570.
  2. Choose which language you would like to listen to the instructions in.
  3. Select option 1 to enter in your direct deposit information.
  4. Enter your Social Security number.
  5. Enter your 4-digit TeleCert Personal Identification Number (PIN). Your PIN was selected at the time you filed for unemployment benefits.
  6. Enter the 9-digit routing number of your bank.
  7. Enter your bank account number followed by the pound (#) sign.
  8. Select the type of account: 1 for checking or 2 for savings (passbook accounts are not eligible)
  9. You will be asked to confirm your approval of direct deposit by certifying several statements. This completes your direct deposit enrollment process
  10. Wait until you hear a "Thank You" message confirming your request before hanging up.

Next steps

Receiving your benefit payments

If eligible, you will receive your first benefit payment in the form of a paper check, approximately 3-4 weeks after applying for benefits. After your first payment, you will receive benefits via the debit card unless you sign up for direct deposit to a checking or savings account.

Once you set up direct deposit, it will take 9 calendar days to verify your bank account. While your bank account is being verified, you must continue to request benefits weekly and certify your eligibility using TeleCert or UI Online. Once your claim has been approved, your benefits will be deposited into your account 2 business days after you request your weekly benefits.



To set up, change, or cancel direct deposit of your unemployment benefits


To check your claim or benefit payment status


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