Set up direct deposit for your unemployment benefits

Do you wish to receive your unemployment benefits in your personal checking or savings account? Learn how to set up direct deposit.
Once you set up direct deposit, it will take 9 calendar days for your bank to verify your account. During this time, your benefits will be on hold and will not be paid out until your account has been verified.

Contact

DUA Direct Deposit Line

Phone

To set up, change, or cancel direct deposit of your unemployment benefits

The Details

What you need

In order to set up direct deposit, you will need the following:

  • Your Social Security number
  • The routing number of your bank
  • The account number of your checking or savings account

How to enroll

  1. Log in to your UI Online account.
  2. Select View and maintain account information in the left pane.
  3. Select Payment method options and click Edit.
  4. Select the Direct deposit button and click Submit.
  5. On the Maintain payment information screen, enter the following information:
    • Select the bank account type (checking or savings)
    • Enter your bank's routing number
    • Click Verify to confirm your bank's name
    • Enter your bank account number
  6. Once you have entered the information correctly, click Submit.
  1. Call the DUA direct deposit line at (617) 626-6570.
  2. Choose which language you would like to listen to the instructions in.
  3. Select option 1 to enter in your direct deposit information.
  4. Enter your Social Security number.
  5. Enter your 4-digit TeleCert Personal Identification Number (PIN). Your PIN was selected at the time you filed for unemployment benefits.
  6. Enter the 9-digit routing number of your bank.
  7. Enter your bank account number followed by the pound (#) sign.
  8. Select the type of account: 1 for checking or 2 for savings (passbook accounts are not eligible)
  9. You will be asked to confirm your approval of direct deposit by certifying several statements. This completes your direct deposit enrollment process
  10. Wait until you hear a "Thank You" message confirming your request before hanging up.

Next steps

Request weekly benefits

Please note that direct deposit does not replace the weekly certification process. You must continue to request weekly benefits and certify your eligibility using TeleCert or UI Online.

More info

How to cancel direct deposit

Please note that direct deposit cancellation will take effect immediately and your future benefit payments will be issued to your existing DUA Debit MasterCardĀ®. If you do not already have a DUA debit card, you will be issued one after direct deposit is cancelled. For questions about your DUA debit card, contact Bank of America customer service by phone at 1 (855) 898-7292.

Online
  1. Log in to your UI Online account.
  2. Select View and maintain account information located on the left pane.
  3. Select Payment method options and click Edit.
  4. Select the Debit Card button and click Submit.
By phone
  1. Call the DUA direct deposit line at (617) 626-6570.
  2. Choose which language you would like to listen to the instructions in.
  3. Select option 2 to cancel your direct deposit.
  4. Enter your Social Security number.
  5. Enter your 4-digit TeleCert Personal Identification Number (PIN). Your PIN was selected at the time you filed for unemployment benefits.
  6. Wait until you hear a message confirming that your direct deposit has been cancelled before hanging up.

How to change direct deposit information

Online
  1. Log in to your UI Online account.
  2. Select View and maintain account information in the left pane.
  3. Select Payment method options and click Edit.
  4. Select the Direct deposit button and click Submit.
  5. On the Maintain payment information screen, delete any information you wish to change and enter the following:
    • Select the bank account type (checking or savings)
    • Enter your bank's routing number
    • Click Verify to confirm your bank's name
    • Enter your bank account number
  6. Once you have entered the information correctly, click Submit.
By phone
  1. Call the DUA direct deposit line at (617) 626-6570.
  2. Choose which language you would like to listen to the instructions in.
  3. Select option 3 to change your direct deposit information.
  4. Enter your Social Security number.
  5. Enter your 4-digit TeleCert Personal Identification Number (PIN). Your PIN was selected at the time you filed for unemployment benefits.
  6. Enter the 9-digit routing number of your bank.
  7. Enter your bank account number followed by the pound (#) sign.
  8. Select the type of account: 1 for checking or 2 for savings (passbook accounts are not eligible)
  9. You will be asked to confirm your approval of direct deposit by certifying several statements. This completes your direct deposit enrollment process
  10. Wait until you hear a "Thank You" message confirming your request before hanging up.

Contact

Phone

To set up, change, or cancel direct deposit of your unemployment benefits

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