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Set up multifactor authentication (MFA) for a MyMassGov account

MyMassGov uses multifactor authentication (MFA) to keep user information safe and secure.
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The Details

What you need

You'll be asked to set up MFA when you first create your MyMassGov account.  If you don’t complete this process then, you’ll be required to do it the next time you log in.

You will need either an authenticator app on your mobile device or in your browser, a phone with SMS messaging, or a phone number where you can receive calls before you can set-up for MFA. 

If you already have your MFA set up, you can change or remove your MFA authenticator app or change or remove the phone number in your MFA settings. 

How to set up

  1. Create an account or log in to your existing account.

  2. When you reach the "Choose an Authentication Method" screen, check the MFA options you would like to use. You must choose at least one and can choose up to three. We recommend setting up at least two methods. 

    1. Authentication App: Select this choice if you would like to verify using an authentication app

    2. Phone (Voice and Text Message): Select this choice if you would like to verify using just one phone number

    3. Secondary Phone (Voice and Text Message): Select this choice if you would like to verify using two phone numbers

Option 1: Authentication app
  1. Select "Authentication App"
  2. Select "Continue." 
  3. Link an authentication app: Use an authentication app on your mobile device, such as Google Authentication, Authy, or Microsoft Authenticator.
  4. Open your authentication app and add a new account.
  5. To add the account, either use your device to scan the QR code, or type the account name and key on the MyMassGov page into your authenticator app. 
  6. Your authenticator app will give you a one-time code.
  7. Enter that code in the field on the MyMassGov page.
  8. Select "Continue." 
Option 2: Phone number

Phone (Voice and Text Message)

  1. Select "Phone (Voice and Text Message)."
  2. Select "Continue." 
  3. On the "Link your phone number" screen, select the correct country code.
  4. Enter the phone number you’d like to use to receive a one-time code.
  5. Select either "Text Me" or "Call Me."
  6. Select "Send Verification Code."
  7. Enter the code you receive by text or phone call into the field on the MyMassGov page.
  8. Select "Verify."

Note: If you don’t receive a code or the code you received doesn’t work or expires, select ‘Get a new code’ and a new code will be sent to your phone.

Option 3: Secondary phone number

Phone (Voice and Text Message)

  1. Select both "Phone (Voice and Text Message)" and "Secondary Phone (Voice and Text Message)."
  2. After successfully setting up your first phone number as an authentication method, you will have the option to link a secondary number.
  3. Select the correct country code
  4. Enter a different secondary phone number to receive a one-time code.
  5. Select either "Text Me" or "Call Me."
  6. Select "Send Verification Code."
  7. Enter the code you receive by text or phone call into the field on the MyMassGov page.
  8. Select "Verify."

Note: If you don’t receive a code or the code you received doesn’t work or expires, select ‘Get a new code’ and a new code will be sent to your phone.

More info

The next time you log in, you might be asked to verify your account using one of these methods. You’ll be able to choose which one you’d like to use.

Authentication app:

  1. In the "Verify your account" screen, select "Authentication app."
  2. Enter the six-digit code you receive from your authentication app into the field on the MyMassGov page
  3. Select "Continue." 
  4. You will be logged into your account.

If you set up verification by phone number:

  1. In the "Verify your account" screen, select "Phone (Voice and Text Messages)."
  2. At the next screen, you’ll see the phone number you entered to be used for verification.
    1. NOTE: If the phone number you see on the screen to be used for verification is not correct, start over and make sure you’re logging into the correct account.
  3. If you set up two phone numbers, you can choose which one to use. 
  4. Select either "Text Me" or "Call Me."
  5. Select "Send Verification Code."
  6. Enter the code you receive by text or phone call into the field on the MyMassGov page.
  7. Select "Verify."
  8. You will be logged into your account.

Contact

Online
Contact an agency for help Services and applications using MyMassGov 
Get help with MyMassGov messages Understanding MyMassGov help messages 
Learn about MyMassGov About MyMassGov 

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