Change or remove the phone number in your MyMassGov account

Option 1: Change your phone number

To change the primary or secondary phone number, follow these steps: 

1. Select the phone number you want to change.
   1. If a primary phone has not been set up, you will be taken to a page to do so.
2. You will see two options:
   1. Update phone number
   2. Remove phone number
3. Select "Update phone number."
4. Enter the new phone number.
5. Select either "Text Me" or "Call Me."
6. Select "Send Verification Code."
7. Enter the code you receive by text or phone call into the field on the MyMassGov page.
8. Select "Verify."
   1. If you don’t receive a code or the code you got doesn’t work or expires, select "Get a new code" and a new code will be sent to your phone.
9. A confirmation will load on the "Account Settings" page when your change has been successfully completed.
10. You’ll receive an email confirming that the phone number in your account has been updated.

Option 2: To remove a phone number

You can only remove your phone number if you have another MFA method set up. To remove a primary or secondary phone number, follow these steps:

1. Select the phone number you want to remove.
2. You will see two options:
   1. Update phone number
   2. Remove phone number
3. Select "Remove phone number."
4. Confirm if you would like to remove your phone number by selecting "Yes, remove this method’ or select "No, keep this method" to cancel the process.
5. A confirmation will load on the "Account Settings" page when your change has been successfully completed.
6. You’ll receive an email confirming that the phone number in your account has been removed.