You can log in to your MyMassGov account to change or remove a phone number.
- This page, Change or remove the phone number in your MyMassGov account, is offered by
- MyMassGov
Change or remove the phone number in your MyMassGov account
The Details
What you need
If you can't log in to your MyMassGov account because you have lost your phone or changed phone numbers:
- Do not continue on this page
- Instead, learn how to recover your account and reset multifactor authentication (MFA) settings
If you've logged in to your MyMassGov account and already completed MFA:
- Continue to "Steps to change or remove a phone number" below
- You'll need:
- Access to one of the MFA methods currently set up in your account
- Access to the new phone number (only if you're adding one)
Steps to change or remove a phone number
After you've logged in and completed MFA:
- Go to Multifactor authentication (MFA) Methods.
- Select "Update MFA Methods".
- You may need to enter a verification code from your current Authenticator app.
- You’ll be brought "Change your MFA settings", where you can choose the setting you'd like to change.
How to change
Option 1: Change your phone number
To change the primary or secondary phone number:
- Select the phone number you'd like to change.
- If a primary phone has not been set up, you will be taken to a page to do so.
- You will have two options:
- Update phone number
- Remove phone number
- Select "Update phone number".
- Enter the new phone number.
- Select either "Text Me" or "Call Me".
- Select "Send Verification Code".
- Enter the code you receive by text or phone call into the matching field on the MyMassGov page.
- Select "Verify".
- If you don’t receive a code or the code you got doesn’t work or expires, select "Get a new code" and a new code will be sent to your phone.
- A confirmation will load on the "Account Settings" page when your change has been successfully completed. You'll also get an email confirming that the phone number in your account has been updated.
Option 2: To remove a phone number
You can only remove a phone number if you have another MFA method set up. To remove a primary or secondary phone number:
- Select the phone number you want to remove.
- You will see two options:
- Update phone number
- Remove phone number
- Select "Remove phone number".
- Confirm if you would like to remove your phone number by selecting "Yes, remove this method" or select "No, keep this method" to cancel the process.
- A confirmation will load on the "Account Settings" page when your change has been successfully completed. You’ll also get an email confirming that the phone number in your account has been removed.
Next steps
Update your phone number in other services
MyMassGov doesn’t automatically update other applications you may use. You will need to log in to them to update your personal information such as a phone number, email address, or street address.