What to expect after you apply for unemployment insurance

Start requesting weekly benefits while we review your application. Most reviews take about 3 to 4 weeks.

You can check your application status online. You do not need to call us.

Table of Contents

Look for notices from DUA

Everyone who applies for unemployment insurance will get confirmation of their application in the mail. You can also check the status of your application in your online account anytime.

Notice of Monetary Determination

  • This notice includes a benefit estimate based on your application. It is not an approval notice.
  • You do not need to respond
  • If you disagree with the estimate, follow the instructions in the notice to submit an Affidavit to Correct Wages

Requests for information

DUA will reach out to you and your employer(s) to confirm details from your application.

Be sure to respond to requests quickly to avoid delaying your benefits.

Begin requesting weekly benefits

You need to request benefits each week that you are unemployed. This is also called "weekly certification."

You can start requesting benefits after you submit application. If you wait until you are approved, your benefits will be delayed.

Check your online account for updates

Check your Unemployment Services for Workers account for decision notifications. We will also notify you by email or mail.

If your claim is approved, log into your account to learn more about:

Continue to request benefits for each week that you need unemployment.

If your claim is denied, you have 10 days to appeal the decision.

Contact

Phone

Monday–Thursday 8:30 a.m.–4:30 p.m.

Monday–Friday 8:30 a.m.–4:30 p.m.

To request weekly benefits, daily 6 a.m.–10 p.m.

To check your claim or benefit payment status

Select or reset your 4-digit Personal Identification Number (PIN)

Set up, change, or cancel direct deposit

Address

Boston Re-Employment Center (by appointment only)
2 Avenue de Lafayette, Boston, MA 02111

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