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Update your MyRMV account

Follow these steps if you have been locked out of your account or have not received your authentication code.

Registry of Motor Vehicles


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The Details of Update your MyRMV account

What you need for Update your MyRMV account

myRMV protects customer accounts by using a two-factor authentication system.  This sends a security code to be entered when a customer logs into myRMV to verify their identity.  Customers may sometimes have trouble logging onto their myRMV accounts because they are unable to receive the security code.

Follow the instructions in the Online option below.

Fees for Update your MyRMV account

There is no fee for this transaction.

How to update Update your MyRMV account

If you are locked out of your online myRMV account, please revisit the transaction you were attempting to complete on Mass.Gov/myRMV, enter your information, then click the link on the Verify Security Code page to request assistance.

You will receive a response to your request within 24-48 working hours.  

    Contact for Update your MyRMV account

    Ask the RMV Ask the RMV 

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