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Agency-based Providers and Services Required to Use Electronic Visit Verification

Find information about MassHealth’s use of EVV for individuals supported by agency-based providers in Massachusetts.
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General Information

Agency-based providers include the following:

  • Acquired Brain Injury/Moving Forward Plan (ABI/MFP) Waivers
  • Home Health (HH)
  • Non-Waiver/State Home Care
    • Enhanced Community Options Program (ECOP)
    • Home Care Percent Based (HCPB)
    • Home Care Basic Non-Waiver (HCBNW)
  • Frail Elder Waiver (FEW)
    • Choices
    • Home Care Basic Waiver (HCBW)
  • Group Adult Foster Care (GAFC) Program
  • Self-directed Acquired Brain Injury/Moving Forward Plan (ABI/MFP) Waivers
  • Personal Care Attendant (PCA) Program
View the full list of services that require EVV, by service code, on this table. PDF | Word

Providers may fulfill EVV requirements by

  • purchasing their own EVV system and sending data daily to EOHHS’s data aggregator (the database that holds EVV information); or
  • using the state EVV system from Sandata Technologies (available as of September 30, 2024)

The EOHHS EVV Solution is an open model. That means providers can use their own EVV system and send their EVV-related data to the EVV data aggregator (the database that maintains EVV information), or they can use the state’s EVV system. EOHHS refers to providers’ own EVV systems as Alt-EVV systems.

All visits, whether verified in the state’s EVV system or a provider’s, will be sent to the EVV data aggregator. If a provider chooses to use an Alt-EVV system, they will still be required to provide all six elements of the Centers for Medicare & Medicaid Services (CMS) EVV requirements:

  1. Members who receive services
  2. Provider employees who provide services
  3. Specific services provided
  4. Service locations
  5. Service dates
  6. Beginning and end times of service

Sandata’s EVV system lets providers view, monitor, schedule, and edit EVV visits. However, it does not have billing or payroll functions.

Stakeholder Engagement

Stay tuned: we’ll continue to update this page with related information and opportunities to learn about EVV, ask questions, and provide feedback as we roll out EVV.

Overview Materials for Stakeholders

Sandata Technologies Resources

For general information on Sandata Technologies, visit Sandata EVV Services | CMS Compliance Software - Sandata.

For Massachusetts-specific Sandata materials and support, visit Sandata Technologies (zendesk.com).

Contact   for Agency-based Providers and Services Required to Use Electronic Visit Verification

Online

For questions related to EVV implementation in Massachusetts, please contact Email EVV Implementation at EVVfeedback@mass.gov
For technical help with Sandata, please use the Submit a Request link at Sandata On-Demand or call Sandata’s customer support line at (833) 511-0164. (There may be higher call volume while the system is introduced.) Submit a Request 
Last updated: September 27, 2024

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