Community transportation coordination

When transportation services coordinate with each other, riders find rides more easily, human service agencies transport consumers more efficiently, and transportation providers see increases in ridership.

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A driver and rider stand outside an Acton Council on Aging vehicle

Four towns coordinate senior transportation through CrossTown Connect, allowing partner towns to efficiently serve more riders.

What is community transportation coordination?

Many human service agencies provide or contract for transportation for their consumers, but vans may sit idle during part of the day, or run with empty seats. By partnering together, organizations can serve more people, while also improving the efficiency of their transportation programs.

Coordination of transportation can take many different shapes, such as:

  • Sharing a vehicle with other organizations in your town or neighboring communities
  • Coordinating rides for your consumers on another organization’s vehicle
  • Coordinating rides for another agency’s consumers on your vehicle
  • Sharing a pool of drivers with another organization
  • Having another organization handle dispatch for your vehicles
  • Collaborating with another organization on a new service

Coordination in action! Examples from Massachusetts and toolkits for implementation

CrossTown Connect member towns in the Acton area jointly share one full-day scheduler for their Council on Aging van services instead of each paying a part-time person. As a result, riders gain more flexibility in making reservations, and the towns plan more efficient routes, increasing capacity. CrossTown Connect's approach to coordination was featured on a national mobility management blog.

Vanshare: Youth-serving organizations in Northern Berkshire County developed a vanshare program. Together, they shared a small fleet of vehicles instead of each having their own. This model allowed the organizations to meet their mobility needs at a reduced cost. This partnership lasted 10 years, running from 2007 to 2017. More recently, two organizations in Needham launched a vanshare agreement.

The Quaboag Connector launched in January 2017 thanks to hard work from partner agencies such as  the Quaboag Valley Community Development Corporation, Town of Ware, Baystate Wing Hospital Corporation, regional planning agencies, and more. The strong partnership helped the initiative secure public and private funding to operate a new shuttle service in an underserved area on the border between Central and Western Massachusetts.

Travel training partnership: Human service agencies partnered with their local transit authority to launch a travel training program in North Central Massachusetts, which previously had no program for people wanting help learning to ride the bus.

Community Accessing Rides: Organizations in the Attleboro area formed a consortium to help employees and consumers get transportation when the bus was not running. The consortium received grant funding and partnered with Uber. Participating agencies could use grant funds to pay for Uber rides for consumers if no public transit option was available.

Seeding coordination: Berkshire County used a short-term grant to pay Councils on Aging with vans to offer medical transportation to seniors and people with disabilities in neighboring towns without transportation.


2 vans

Quaboag Connector vans in Ware, Massachusetts

Additional Resources

Get involved

Join a Regional Coordinating Council on community transportation to connect with other stakeholders in your region who may be interested in partnering.

Learn about ongoing coordination initiatives through the MassMobility newsletter.

Local tools: Coordinated Human Service Transportation Plans

Developed by Regional Planning Agencies, Coordinated Human Services Transportation (CHST) plans list existing transportation resources, unmet needs, and regional priorities:

National resources and reports on coordinating transportation

Contact   for Community transportation coordination


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