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MassMobility Reports

Reports on topics related to community transportation in Massachusetts.

These MassMobility reports highlight strategies and considerations for organizations looking to improve mobility for older adults, people with disabilities, or low-income individuals in Massachusetts. Sample forms or supporting documents accompany some of the reports.

Please visit our website to learn more about what MassMobility does, or contact us at massmobility@dot.state.ma.us. 

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Expanding Mobility through MassDOT's Community Transit Grant Program (2021)

Expanding mobility through MassDOT's Community Transit Grant Program - report co-published with MassDOT, November 2021 

Community Transportation for Transition-Aged Youth with Disabilities (2019)

Community Transportation for Transition-Aged Youth with Disabilities - brief co-published with the Massachusetts Partnership for Transition to Employment 

Healthy Aging and Transportation (2022 & 2019)

Document and supporting resources for communities interested in transforming bus stops to be age-friendly - developed in partnership with the Mass Healthy Aging Collaborative, Executive Office of Elder Affairs, WalkBoston, and the MBTA 
Promoting Healthy Aging through Mobility and Transportation - joint report co-published with the Massachusetts Healthy Aging Collaborative 

Partnerships with Transportation Network Companies (2019)

Learn more on our Partnering with TNCs webpage 
Open PDF file, 229.77 KB,  Partnering with Transportation Network Companies to Improve Mobility for Older Adults, People with Disabilities, and Low-income Individuals in Massachusetts (English, PDF 229.77 KB)
Open PDF file, 294.96 KB,  Transportation Network Company Partnerships Table (English, PDF 294.96 KB)
Open DOCX file, 122.82 KB,  Partnering with Transportation Network Companies to Improve Mobility for Older Adults, People with Disabilities, and Low-income Individuals in Massachusetts - accessible (English, DOCX 122.82 KB)
Open DOCX file, 35.44 KB,  Transportation Network Company Partnerships Table - accessible (English, DOCX 35.44 KB)

Healthcare Transportation (2017)

Learn more on our health care transportation webpage 
Open PDF file, 79.94 KB,  Addressing Short-Term Healthcare Transportation Needs through Regional Collaboration: Four Approaches from Massachusetts - PDF (English, PDF 79.94 KB)
Open PDF file, 196.55 KB,  SERCCOT pre-forum survey for medical providers - PDF (English, PDF 196.55 KB)
Open PDF file, 59.45 KB,  SERCCOT medical forum agenda - PDF (English, PDF 59.45 KB)
Open PDF file, 34.55 KB,  SERCCOT medical forum discussion questions - PDF (English, PDF 34.55 KB)
Open DOC file, 28 KB,  HINT referral form (English, DOC 28 KB)
Open DOCX file, 128.27 KB,  Addressing Short-Term Healthcare Transportation Needs through Regional Collaboration: Four Approaches from Massachusetts - Accessible (English, DOCX 128.27 KB)
Open DOCX file, 15.22 KB,  SERCCOT pre-forum survey for medical providers - Accessible (English, DOCX 15.22 KB)
Open DOCX file, 43.91 KB,  SERCCOT medical forum agenda - Accessible (English, DOCX 43.91 KB)
Open DOCX file, 12.22 KB,  SERCCOT medical forum discussion questions - Accessible (English, DOCX 12.22 KB)

Council on Aging Transportation Coordination (2017)

Learn more on our transportation coordination webpage 
Open PDF file, 124.2 KB,  Coordinating senior transportation among multiple councils on aging (English, PDF 124.2 KB)
Open DOCX file, 141.62 KB,  Coordinating senior transportation among multiple councils on aging - accessible (English, DOCX 141.62 KB)

Travel Instruction (2016)

Learn more from our travel instruction webpage 
Open PDF file, 97.99 KB,  Travel Instruction (English, PDF 97.99 KB)
Open PDF file, 54.28 KB,  Technical Assistance and Funding Opportunities for Travel Instruction Programs in Massachusetts (English, PDF 54.28 KB)
Open PDF file, 80.88 KB,  The Costs of Starting a Travel Instruction Program (English, PDF 80.88 KB)
Open PDF file, 96.08 KB,  Suggested Performance Measures for Travel Instruction Program Grantees (English, PDF 96.08 KB)
Open DOCX file, 64.36 KB,  Transportation Overview for Educators (English, DOCX 64.36 KB)
Open DOC file, 156.5 KB,  Travel Instruction - accessible version (English, DOC 156.5 KB)
Open DOC file, 145 KB,  Technical Assistance and Funding Opportunities for Travel Instruction Programs in Massachusetts - accessible version (English, DOC 145 KB)
Open DOC file, 144 KB,  The Costs of Starting a Travel Instruction Program - accessible version (English, DOC 144 KB)
Open DOC file, 196 KB,  Suggested Performance Measures for Travel Instruction Program Grantees - accessible (English, DOC 196 KB)

Volunteer Driver Programs (2019 & 2016)

Learn more on our volunteer driver program webpage 
Open PDF file, 113.19 KB,  Innovations in Volunteer Transportation (English, PDF 113.19 KB)
Open DOCX file, 125.59 KB,  Innovations in Volunteer Transportation - accessible (English, DOCX 125.59 KB)
Open PDF file, 125.05 KB,  What to Consider When Establishing a Volunteer Driver Program (English, PDF 125.05 KB)
Open PDF file, 106.89 KB,  Profiles of Successful Volunteer Driver Programs in Massachusetts (English, PDF 106.89 KB)
Open PDF file, 128.43 KB,  Liability Protection for Volunteer Driver Programs (English, PDF 128.43 KB)
Open DOCX file, 84.86 KB,  Sample volunteer driver handbook (English, DOCX 84.86 KB)
Open PDF file, 35.84 KB,  Sample volunteer driver application (English, PDF 35.84 KB)
Open PDF file, 30.65 KB,  Sample volunteer driver introduction letter (English, PDF 30.65 KB)
Open PDF file, 55.67 KB,  Sample town indemnification statement for volunteer driver program (English, PDF 55.67 KB)
Open PDF file, 140.31 KB,  Driver acceptability checklist from CIMA (English, PDF 140.31 KB)
Open DOCX file, 140.65 KB,  What to Consider When Establishing a Volunteer Driver Program - accessible (English, DOCX 140.65 KB)
Open DOCX file, 137.17 KB,  Profiles of Successful Volunteer Driver Programs in Massachusetts - accessible (English, DOCX 137.17 KB)
Open DOCX file, 137.66 KB,  Liability Protection for Volunteer Driver Programs - accessible (English, DOCX 137.66 KB)
Open DOCX file, 86.17 KB,  Sample volunteer driver handbook - accessible (English, DOCX 86.17 KB)
Open DOCX file, 15.66 KB,  Sample volunteer driver application - accessible (English, DOCX 15.66 KB)
Open DOCX file, 15.43 KB,  Sample volunteer driver introduction letter - accessible (English, DOCX 15.43 KB)
Open DOCX file, 14.95 KB,  Sample town indemnification statement for volunteer driver program - accessible (English, DOCX 14.95 KB)
Open DOCX file, 20.18 KB,  Driver acceptability checklist from CIMA - accessible (English, DOCX 20.18 KB)

Wheelchair-Accessible Taxis (2013)

Open PDF file, 104.53 KB,  Wheelchair-Accessible Taxicabs (English, PDF 104.53 KB)
Open DOCX file, 44.77 KB,  Wheelchair-Accessible Taxicabs - accessible version (English, DOCX 44.77 KB)

Insurance Issues in Community Transportation (2013)

Open PDF file, 92.89 KB,  Insurance Issues in Community Transportation (English, PDF 92.89 KB)
Open DOCX file, 56.81 KB,  Insurance Issues in Community Transportation - accessible (English, DOCX 56.81 KB)

Vehicle Share (2012)

Open PDF file, 113.25 KB,  Sharing Community Vehicles: A Promising Practice from Northern Berkshire County, Massachusetts (English, PDF 113.25 KB)
Open PDF file, 42.68 KB,  Vehicle Share Agreements (English, PDF 42.68 KB)
Open PDF file, 68.95 KB,  Creating an Inventory of Community Vehicles (English, PDF 68.95 KB)
Open PDF file, 78.57 KB,  Community Transportation of School-Age Youth (English, PDF 78.57 KB)
Open DOC file, 536 KB,  Sharing Community Vehicles: A Promising Practice from Northern Berkshire County, Massachusetts - accessible (English, DOC 536 KB)
Open DOC file, 84.5 KB,  Vehicle Share Agreements - accessible (English, DOC 84.5 KB)
Open DOC file, 84 KB,  Creating an Inventory of Community Vehicles - accessible (English, DOC 84 KB)
Open DOC file, 91.5 KB,  Community Transportation of School-Age Youth - accessible (English, DOC 91.5 KB)

Other Reports

MassMobility Newsletter 
Annual reports of the Human Service Transportation Office 

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