COVID-19 Vaccination Tips for Providers: Talking to Patients

Healthcare providers, your patients need to hear from you!

You are the most trusted resource for your patients in making health decisions. Your strong recommendation to get a COVID-19 vaccine is one of the most important factors in your patients’ decision to accept vaccination.  

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Making a strong recommendation to get a COVID-19 vaccine

  • Patients consistently rank healthcare providers as their most trusted source of vaccine information. Your strong recommendation to get a COVID-19 vaccine is critical for vaccine acceptance.
  • Make it clear to your patients that you recommend COVID-19 vaccination for them.
  • Tell your patients how important COVID-19 vaccines are to protect their health, as well as the health of their family and friends.
  • COVID-19 vaccines are new, and it’s understandable that your patients may have questions. Your answers can help them make an informed decision about getting vaccinated.
  • Make it clear that you understand they may have questions, and you want to answer them, so they feel confident in choosing to get vaccinated.

Read more: How to talk to your patients about COVID-19 vaccination

Key points to communicate to your patients

  1. COVID-19 vaccines are safe and effective.
  2. Everyone aged  5 years and older is now eligible to get a COVID-19 vaccination
  3. There are several places to find a COVID-19 vaccine.
  4. You may have side effects after vaccination, but these are normal.
  5. It typically takes 2 weeks after vaccination for the body to build protection (immunity) against the virus that causes COVID-19. You are not fully vaccinated until 2 weeks after the 2nd dose of a two-dose vaccine or 2 weeks after a one-dose vaccine.
  6. The Massachusetts Department of Public Health puts COVID-19 updates and information about vaccines on their website if you want more information

Answers to commonly asked clinical questions that apply to all authorized COVID-19 vaccines: COVID-19 Vaccine FAQs for Healthcare Professionals

Why get a COVID-19 vaccine

There are many reasons to get vaccinated, including protecting your health and getting back to the moments we miss.

Benefits of Getting Vaccinated

  • COVID-19 vaccination will help keep you from getting COVID-19.
  • COVID-19 vaccination is a safe way to help build protection.
  • COVID-19 vaccination is an important tool to help us get back to the moments we miss.

Once you are fully vaccinated, you can resume activities that you did prior to the pandemic:

  • You can resume indoor and outdoor activities without wearing a mask or staying 6 feet apart, except where required by federal, state, local, tribal or territorial laws, rules and regulations including local business and workplace guidance.
  • If you travel in the United States, you do not need to get tested before or after travel or self-quarantine after travel.
  • If you’ve been around someone who has COVID-19, you do not need to stay away from others or get tested unless you have symptoms.

Take action

Proactive patient outreach: Send messages and reminders through your patient communication channels. If your facility does not offer COVID-19 vaccinations, share resources where patients can find a vaccine in your area.

During the appointment: Strongly recommend a COVID-19 vaccine at every patient visit. Take time to listen to patients’ questions. If COVID-19 vaccines are not available at your office, offer resources to help them find a vaccination location and book an appointment.

Outreach tips

  • Offer a point of contact with any vaccine-related materials you share so patients can follow up with questions. Consider sharing printed materials with a phone number in case patients don’t have Internet access.
  • Talk to patients about your own vaccine experience. Share your reasons for getting vaccinated, concerns you had, and the information that made you feel confident about getting vaccinated. Be honest about side effects you experienced. Talk about getting your family members vaccinated. Encourage your staff to do the same, if they are comfortable sharing.
  • Make the invitation personal. Instead of a “Dear Patient” mass email, personalize your correspondence, e.g., “Dear Darren,” and sign the email personally (from the primary healthcare provider). You may find the CDC’s COVID-19 quick references for vaccine recipients helpful.
  • Offer virtual “office hours” for patients who want to ask questions. This could be someone on call at a specific time or setting up a time to interact with patients and families via web conference call or on a livestream to share key messages about vaccination.
  • Make vaccination the social norm. Highlight how many people are getting vaccinated where applicable to encourage vaccination (e.g., “87% of my patients over 50 have gotten their COVID-19 vaccine. Get yours today!”)

Vaccination provider tips

  • Reduce amount of paperwork or steps required to make an appointment. Look for ways you can streamline the intake process once in office (this also prevents exposure longer than necessary). Consider having patients complete paperwork ahead of time. This can also help people commit to getting vaccinated. Share messages like “Pre-fill in the paperwork at this link to make sign-in faster.”
  • Schedule the second vaccine appointment during the first appointment if using a two-dose vaccine.
  • Provide follow-up reminders via text or email that are close to the appointment date.
  • Consider barriers your patients may face. Ask people how they plan on getting to the appointment. Consider pointing to other accessibility resources, such as vaccinations for homebound patients, locations with expanded office hours, or offer walk-in appointments if possible. Your local health department may be able to point you to some of these resources.

Tips for talking to patients at their regular appointment

How to enroll as a COVID-19 vaccination provider

If you are interested in offering COVID-19 vaccine in your practice, learn more about becoming a COVID-19 Vaccination Provider at Massachusetts COVID-19 Vaccine Program (MCVP) Overview

Resources

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