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Department of Revenue Public Records Requests (PRR)

Learn how you can request and access public records from the Department of Revenue (DOR).
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PRR introduction

On June 3, 2016, Governor Baker signed into law “An Act to Improve Public Records,” enhancing public access to information.  That law went into effect January 1, 2017.  While diligent efforts are made every day across the Executive Branch to respond to a large number of public record requests, this law provides standards that will improve our approach so as to reduce delays and costs that burden accessibility.

For additional information see Chapter 121 of the Acts of 2016 and 950 CMR 32.00: Public records access.  

PRR tips

Consider how you can narrow the scope of your request to expedite the production process. The first four hours of work performed to respond to a PRR will be performed at no cost. After that, the agency may charge up to $25 per hour.  

Public agencies must adhere to the law requiring them to secure personally identifiable information and prevent unwarranted invasions of privacy. Documents containing such information must be redacted carefully before releasing, expanding time needed for production. Consider how you might revise your PRR to exclude records containing such information.

Types of public records

 DOR has several categories of public records, including the following:

  • Forms and Instructions
     
  • Public Written Statements
  • Financial Information,
    For example:
    • The current DOR Budget
    • The winning bid on contracts that DOR separately bids out (most DOR procurement is from the statewide bids, the results of which are listed on  website Commbuys.com, which is the official procurement record system for the Commonwealth of Massachusetts' Executive Departments);
       
  •  The Procurement File (on contracts that DOR separately bids out),
    • Economic Data
      For example,
      • Statistical information that DOR has already created
    • Statutory Disclosures,
      For example:
      • Annual report on tax credits;
      • G.L. chapter 121A urban redevelopment tax returns;
      • Settlements under G.L. chapter 62C, § 37A.
         
  • Certain Departmental Manuals,
    • The Field Audit Manual and the Desk Audit Manual;
    • Child Support Enforcement Policies and Procedures.
       
  • Division of Local Services information, after certification,
    For example:    
    • Bureau of Local Assessment Property Sales Report;
    • Bureau of Accounts forms, for example, a Balance Sheet
       
  • Underground Storage Tank Program forms,
    For example: 
    •  Applications for Reimbursement (i.e. claims)
       
  • The Department of Revenue Annual Report.

As indicated in the list above, the public record you are seeking may be available on the DOR website. 

See If a public record is unavailable online if you can't find what you are looking for on DOR's website. 

If a public record is unavailable online

If a public record is not available on the DOR website, then you may request a copy by contacting:

DOR Tax Administration

Roger H. Randall                                 
Counsel to the Commissioner
Massachusetts Department of Revenue
Litigation Bureau
100 Cambridge Street, 7th Floor
Boston, MA  02114-9565

PRLR-tax-division@dor.state.ma.us
(617)-626-2160

DOR Child Support

Amy M. Clayman                                 
Counsel to the Commissioner
Massachusetts Department of Revenue
Child Support Enforcement Division
100 Cambridge Street, 5th Floor
Boston, MA  02114-9561

ClaymanA@dor.state.ma.us
(800)-332-2733

 

Please make your request as narrow in scope as possible in order for DOR to timely respond to your request.

Please keep in mind that DOR is not required to create a record that does not already exist. Also, public records are kept only for a certain number of years, consistent with the State Records Retention Schedule, and therefore we may no longer have a record that once existed.

All requests will be responded to consistent with the guidance issued by Governor Baker on July 30, 2015. 

Additional Resources

Contact

DOR Tax Administration

Roger H. Randall                                 
Counsel to the Commissioner
Massachusetts Department of Revenue
Litigation Bureau
100 Cambridge Street, 7th Floor
Boston, MA  02114-9565

(617)-626-2160


 

DOR Child Support

Amy M. Clayman                                 
Counsel to the Commissioner
Massachusetts Department of Revenue
Child Support Enforcement Division
100 Cambridge Street, 5th Floor
Boston, MA  02114-9561

(800)-332-2733
ClaymanA@dor.state.ma.us

 

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