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DUA Public Records Request

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Contact

Online

Unemployment Services for Workers Log in as a claimant 
Unemployment Services for Employers Log in as an employer or TPA 
To visit the Boston Re-Employment Center, make an appointment at mass.gov/RECappointment 
Media Requests 

Phone

Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

Hearing-Impaired Voice Relay Call Department of Unemployment Assistance, Hearing-Impaired Voice Relay at 711
TeleCert Line Call Department of Unemployment Assistance, TeleCert Line at (617) 626-6338

Request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status line Call Department of Unemployment Assistance, Payment Status line at (617) 626-6563

Check your claim or benefit payment status

PIN Selection Line Call Department of Unemployment Assistance, PIN Selection Line at (617) 626-6943

Select or reset your 4-digit personal identification number (PIN)

Direct Deposit Line Call Department of Unemployment Assistance, Direct Deposit Line at (617) 626-6570

Set up, change, or cancel direct deposit

Address

Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment)
2 Avenue de Lafayette, Boston, MA 02111
Directions 

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