Electric competitive supply customer enrollment and automatic renewal reports

Electric suppliers must submit information on enrollments and the automatic renewal provisions in their contracts.

Overview

Two times per year, electric suppliers must submit information on the customers that they are serving.  Each supplier must submit:

1. a supplier enrollment report, which identifies:
   1. the number of residential and low-income customers it is serving by electric company, and
   2. the number of residential customers that it enrolled by electric company marketing channel.   
2. an automatic renewal report, which identifies:
   1. the number of residential customers that it is serving through contractual automatic renewal provisions, and
   2. the number of residential customers whose contracts were automatically renewed.

The information on this webpage summarizes, on an aggregate basis, the most recent information provided by each supplier.  This information does not include customers who receive competitive supplier through a municipal aggregation program.  Click the document below to view more detailed information on supplier enrollments and automatic renewals.  

Additional Resources

June 2024 customer enrollment and automatic renewal report

Customer enrollment reports

Electric competitive suppliers served approximately 426,000 residential customers (including low-income customers) on June 30, 2024.  Approximately 18% of these customers were low-income customers. 

Suppliers enrolled approximately 111,000 customers during the period January 2024 through June 2024:

• 15% through telemarketing
• 10% through door-to-door marketing; and
• 75% through other marketing channels. 

Customer automatic renewal reports

Approximately 426,000 electric residential customers were served by suppliers on June 30, 2024.  Approximately 62% of these customers were served through automatic renewal provisions included in their contracts:

• 31% through contracts that automatically renewed to a fixed-price product
• 31% through contracts that automatically renewed to a variable-price product. 

Approximately 78,000 residential customer contracts were due to expire during the period January 2024 through June 2024.  For contracts with terms expiring during the period, the distribution of automatic renewals was:  

• 58% to a fixed-price product - approximately 76% of these contacts were automatically renewed
• 40% to a variable-price product - approximately 68% of these contacts were automatically renewed