Submit an automatic renewal report

You will need to provide the following information by February 1 and August 1 of each year:

• the total number of residential customers you were serving on the last day of the specified reporting period, and the subset of those customers that you were serving through automatic renewal provisions included in their contracts

• the total number of residential contracts that expired during the specified reporting period, and the subset of those contracts that included an automatic renewal provision to a fixed-price or a variable-price product

• the number of residential contracts for which the automatic renewal provision to a fixed-price or a variable-price product took effect during the specified reporting period

• the method used to deliver the automatic renewal notification to residential customers during the specified reporting period

You must file a completed notice by February 1 and August 1 if you are serving residential customers.  If you are licensed to serve residential customers but are not serving residential customers during the relevant timeframe, you must notify the DPU that you are not serving residential customers.  If you serve electric and gas residential customers, you must file 2 separate reports - one for electric and one for gas.

For the automatic renewal report, the DPU defines an automatic renewal provision as a provision within customer contracts that calls for customers to receive a fixed‑price product for a term of six months or greater.  

Protective treatment

All of the information in the customer enrollment reports is competitively sensitive and is protected from public disclosure.  D.P.U. 19-07-A at 80.