Submit a customer enrollment report

Competitive suppliers must report information to the DPU on the number of residential customers they are serving and the marketing channels through which they enrolled their customers.

DPU electric competitive supply team

The Details of Submit a customer enrollment report

What you need for Submit a customer enrollment report

You will need to provide the following information by February 1 and August 1 of each year:

  • the total number of residential customers and the number of low-income residential customers you were serving in each electric company's service territory on the last day of the specified reporting period,

  • the total number of residential customers and the number of low-income residential customers you enrolled in each electric company's service territory during the specified reporting period.  The customer enrollment numbers are separated out by the marketing channel used to enroll the customers.

    How to submit Submit a customer enrollment report

    For electric customer enrollment reports:

    1. download the form below,
    2. email a confidential copy of the notice to dpu.electricsupply@mass.gov

    For gas customer enrollment reports:

    1. download the form below,
    2. email a confidential copy of the notice to dpu.gassupply@mass.gov.

    The subject of the email and the attachment should be labeled as: "customer enrollment report - NAME OF COMPANY - date of email in MM.DD.YY format"

    More info for Submit a customer enrollment report

    You must file a completed notice by February 1 and August 1 if you are serving residential customers.  If you are licensed to serve residential customers but are not serving residential customers during the relevant timeframe, you must notify the DPU that you are not serving residential customers.  If you serve electric and gas residential customers, you must file 2 separate reports - one for electric and one for gas.

    Protective treatment

    All of the information in the customer enrollment reports is competitively sensitive and is protected from public disclosure.  D.P.U. 19-07-A at 80.

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