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EOTSS Engagement Office

The Assistant Secretary and Chief Engagement Officer (CEO) is responsible for the content and user experience on Mass.gov and offers a host of other professional services to our state and local government partners.

Table of Contents


The services provided under the Engagement portfolio include video production, data visualization, digital content analysis, digital accessibility, engagement with state agency partners, and municipal cybersecurity training. The Engagement Portfolio also includes the state’s GIS Office and the Interoperable Communications Bureau. Led by the Chief Digital Officer and the Chief Data Officer, the Digital and Data Services Teams have responsibility for the overall strategy and management of the Mass.gov environment, while also providing leadership and direction to agencies in the delivery of digital services to our residents, visitors, and businesses. The Data Office more specifically establishes data standards and assists with data analysis, visualization, and business intelligence efforts. 

View an accessible version of the EOTSS organization chart

EOTSS organization chart

Data Office

The Chief Data Officer (CDO) for the Commonwealth oversees the EOTSS Data Office and is responsible for developing and governing the enterprise data and information strategy and facilitating data sharing amongst state agencies and the public. The CDO develops and maintains data procedures and policies, seeks to improve and streamline data systems within the organization, and drives innovation in the area of enterprise-wide data and analytics. The Data Office recently published the Massachusetts Data Hub, a new tool that connects visitors to data and reports published by Massachusetts state agencies.

Massachusetts Digital Service

Mass Digital partners with organizations across state government to transform how residents, visitors, businesses, and government agencies interact with the Commonwealth. It uses the best technology, design, and data to make every interaction with Massachusetts government simpler, faster, and more meaningful. Mass Digital helps agencies throughout the entire digital project life cycle, offering services that include content design and writing, video and multimedia, web analytics, and web design. 

Customer Engagement

The EOTSS Customer Engagement Program focuses on understanding the needs of the customer, providing consistency and transparency regarding EOTSS’s service catalog and pricing, and delivering IT services that meet customers’ needs. This includes ongoing review and improvements to the Service Catalog based on Enterprise customer needs and current technology. Successful customer engagement is based upon service delivery personnel understanding the “big picture” of the EOTSS Customer Engagement Program and how they can best support that overall effort. 

Mapping Tools and MassGIS

Bureau of Geographic Information Services (MassGIS) is the state's one-stop-shop for interactive maps and associated descriptive information. The team coordinates GIS activities in state and local government and sets GIS data standards. MassGIS supports emergency response, real-estate research, environmental planning and management, transportation planning, economic development, and engineering services. 

Office of Municipal and School Technology

The Office of Municipal and School Technology supports local government efforts to effectively serve their residents, students, and employees through the use of technology. It serves cities, towns, and school districts across the Commonwealth by providing technical assistance to position communities for successful technology initiatives, promoting state resources that can improve local government operations, and administering and providing information about available IT and security grant opportunities. 

Digital Accessibility

The Digital Accessibility and Equity Governance Board aims to promote digital accessibility in the Commonwealth. It will guide the Secretary and the Chief IT Accessibility Officer (CIAO) of the Executive Office of Technology Services and Security (EOTSS) on digital equity, including standards, policies, procurement, and federal funding opportunities. 

Interoperable Communications Bureau

The Interoperable Communications Bureau provides infrastructure planning project management, grant administration and support to promote interoperable communications amongst first responders, public safety, public health, and other government services across a growing spectrum of communications platforms to include the statewide public safety radio network and public safety wireless broadband network(s).

Contact   for EOTSS Engagement Office


1 Ashburton Place, 8th Floor, Boston, MA 02108

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