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Filing Complaints against LSPs

Find out what are and are not acceptable reasons for complaints against a Licensed Site Professional.

Potential reasons to file a complaint

You may file a complaint against a LSP if you believe that they:

  • Violated any of the LSP Board’s Rules of professional Conduct

  • Engaged in any misconduct described in 309 CMR 7.01

  • Knowingly made a false or inaccurate statement in any opinion or report submitted to MassDEP

  • Complaints may also be filed against non-LSPs who act as, or hold themselves out to be LSPs

Types of complaints subject to dismissal

The LSP Board does not have jurisdiction over the following:

  • The reasonableness of fees charged by a LSP. If your complaint is a fee dispute then you may file your claim with an Alternative Dispute Resolution (ADR) provider

  • General dissatisfaction with the LSP

  • The Board cannot take disciplinary action unless the LSP violated one or more of the LSP Board’s regulations

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