Complaints within the Board’s Jurisdiction
The Board has jurisdiction if an LSP:
- Violated any of the LSP Board’s Rules of professional Conduct
- Engaged in any misconduct described in 309 CMR 7.01
- Knowingly made a false or inaccurate statement in any opinion or report submitted to MassDEP
- Complaints may also be filed against non-LSPs who act as, or hold themselves out to be LSPs
Types of complaints subject to dismissal
The LSP Board does not have jurisdiction over the following:
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The reasonableness of fees charged by a LSP. If your complaint is a fee dispute then you may file your claim with an Alternative Dispute Resolution (ADR) provider
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General dissatisfaction with the LSP
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The Board cannot take disciplinary action unless the LSP violated one or more of the LSP Board’s regulations