Log in links for this page

Learn about the U.S. Bank ReliaCard®, the DUA debit card

Find information about the Department of Unemployment Assistance (DUA) ReliaCard® debit card and learn how you can use it to receive your Unemployment Insurance (UI) benefits.

The DUA ReliaCard® is a safe and secure method of receiving your Unemployment Insurance (UI) benefits. You will receive benefits via the debit card unless you sign up for direct deposit to a checking or savings account. Keep in mind your first benefit payment will always be a paper check. For security, your debit card will be mailed to the address you have on file in an unmarked envelope.

The ReliaCard is issued by U.S. Bank National Association pursuant to a license from Visa U.S.A Inc. © 2022 U.S. Bank. Member FDIC.

What you can do with your ReliaCard®

With the  ReliaCard®, you can:

  • Get quicker access to your benefits.
  • Avoid overdraft fees.
  • Make purchases* everywhere Visa debit cards are accepted, including:
    • In stores
    • Online
    • By phone
  • Get Cash from any ATM* or over the counter at a Visa member bank or credit union. To find the nearest in-network ATM, visit  usbank.com/locations or moneypass.com/atm-locator or allpointnetwork.com

  • Get cash back with your purchase at many grocery and convenience stores at no charge.

    See fee schedule for details. 

Additional Resources

Using your ReliaCard®

After you receive your ReliaCard®, you must activate it immediately by doing the following:

  • Visit usbankreliacard.com to activate the card and follow the instructions on the screen.
  • When prompted, create a 4 digit Personal Identification Number (PIN) to use at ATMs.
  • Sign the back of your card as soon as you activate it.
  • Your debit card is valid for 3 years after activation. Keep it in a secure location even after you stop claiming benefits. If you need to reopen or file a new claim, your benefits will be deposited on the same card.

U.S. Bank customer service

U.S. Bank provides 24/7 customer service for any questions about your DUA ReliaCard debit card. To contact customer service, select one of the methods below:

If your card is lost or stolen, call U.S. Bank Cardholder Services at (844) 532-0696.

Contact   for Learn about the U.S. Bank ReliaCard®, the DUA debit card


Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

To request weekly benefits, daily 6 a.m.–10 p.m.

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

By appointment only, visit mass.gov/RECappointment to make an appointment.


Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment.)
2 Avenue de Lafayette, Boston, MA 02111

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.