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MassHealth PCA Resources for Consumers

Here you will find resourceful organizations that can help you as a PCA employer

Table of Contents

Organizations to help in your role as an employer

Organization Name/DescriptionWhen to contactPhone NumberWebsite
Attorney General (AG) Office of Fair Labor and Business Practices – Assist with questions on labor and wage lawsIf you have questions about payment of wages, employing minors, paying overtime, etc.617-727-3465 
Department of Industrial Accidents (DIA) – oversees workers’ compensation system in MassachusettsIf you have questions about the workers’ compensation system800-323-3249www.mass.gov/dia
Department of Revenue (DOR) – Manages state lawsIf you have questions about your employer taxes800-392-6089www.mass.gov/dor
Division of Unemployment Assistance (DUA) – Manages unemployment insurance taxes and claimsIf you have questions about an unemployment claim filed by your PCA or about your unemployment taxes877-626-6800www.mass.gov/dua
Internal Revenue Service (IRS) – Federal tax information and formsIf you have questions about your federal employer taxesContact your local IRS officewww.irs.gov
Mass. Commission Against Discrimination (MCAD) – Enforces anti-discrimination lawsIf you have questions about your responsibilities as an employer relating to discrimination and sexual harassment413-739-2145

617-994-6000
www.mass.gov/mcad
U.S. Citizenship and Immigration Services/Office of Business Liaison – Information for employers, including use of I-9 formIf you have questions about documentation required when hiring PCAs, including the I-9 form800-375-5283www.uscis.gov

Organizations to help you find PCAs (Your PCM agency can also provide other resources to find PCAs.)

Organization Name/DescriptionWhen to contactPhone NumberWebsite
Department of Workforce Development – Information about recruitment and employment services for job seekers and employersWhen you want to find a Career Center near you, post a job listing, or learn about available recruiting and hiring services617-626-5300www.mass.gov/dwd
The PCA Quality Home Care Workforce Council – The Council’s mission is to ensure the quality of long-term, in-home, personal care. The Council will do this by: bargaining with the PCA union on wages and benefits, creating a web-based directory for finding PCAs and increasing recruitment and training opportunities for consumers and PCAsFor feedback on any aspect of the Council’s mission or to arrange a presentation at an agency, community center, or similar setting617-573-1712Email: pcacouncil@state.ma.us
Rewarding Work Resources, Inc – Maintains a searchable database for matching persons with disabilities and personal care assistantsUse the database to either post a PCA listing or to find a PCA. Rewarding Work charges a fee for using the database866-212-9675www.rewardingwork.org

Organizations to help you screen a potential PCA

Organization Name/DescriptionWhen to contactPhone NumberWebsite
Criminal Offender Record Information (CORI)- Maintains criminal record information on potential employeesTo request a CORI on a person you may hire as a PCA617-660-4600www.mass.gov/chsb
Department of Public Health (DPH) Registry – Maintains a registry of names of people determined by DPH to have abused, neglected, or mistreated a person receiving home health, homemaker, hospice, or nursing facility servicesTo see if there has been a finding by DPH of abuse, neglect, or mistreatment against someone you may want to hire as your PCA617-624-6000www.mass.gov/dph
Sex Offender Registry Board – Maintains a database available for public access of names of convicted sex offendersTo see if a person you may want to hire as your PCA has registered as a sex offender in Massachusetts800-936-3426
or
978-740-6400
www.mass.gov/sorb

Organizations to help you report abuse or neglect by a PCA or other caretaker

Organization Name/DescriptionWhen to contactPhone NumberWebsite
Bureau of Special Investigations – Investigates reports of suspected fraudTo report suspected fraud617-727-6771 
Child-at-Risk-Hotline – Investigates reports of abuse and neglect of children under the age of 18To report abuse or neglect of a child under the age of 18800-792-5200 
Disabled Persons Protection Commission (DPPC) – Investigates cases of abuse/neglect of disabled persons aged 18 through 59To report abuse or neglect of a disabled person aged 18 through 59 by a PCA or other caretaker800-426-9009www.mass.gov/dppc
Elder Abuse Hotline – Investigates reports of physical, sexual, or emotional abuse, neglect, and financial exploitation of persons aged 60 and olderTo report abuse or neglect of an elder800-922-2275 
MassHealth Fraud Hotline- Investigates reports of suspected fraudTo report suspected fraud617-727-6771 
Organization Name/DescriptionWhen to contactPhone NumberWebsite
Disability Law Center – Provides legal assistance and information to people with disabilitiesTo find legal assistance617-723-8455
413-584-6337
www.dlc-ma.org
Greater Boston Legal Services – Provides legal services for low-income and elderly persons in the Greater Boston AreaTo find legal assistance in Greater Boston617-371-1234www.gbls.org
Legal Assistance Corporation of Central Massachusetts – provides legal services for low-income and elderly persons in Central MassachusettsTo find legal assistance in Central Massachusetts617-367-8544www.mlac.org
Western Mass. Legal Services – Provides legal services for low-income and elderly persons in Western MassachusettsTo find legal assistance in Western Massachusetts413-781-7814www.wmls.org

Other helpful organizations and state agencies

Organization Name/DescriptionWhen to contactPhone NumberWebsite
Mass Options – Provides information and resources for elders and their caregiversTo find information on available resources and services for elders and their caregivers800-AGE-INFO
800-243-4636
www.massoptions.org
Department of Mental Health (DMH)- Provides information and services for people with mental health needsTo find information on available resources and services for people with mental health needs617-626-8000www.mass.gov/dmh
Executive Office of Elder Affairs (EOEA) – Provides information, resources, and services for elders aged 60 and overTo find information on available resources and services for elders and their caregivers617-727-7750www.mass.gov/elder
Mass. Commissions for the Blind (MCB) – Provides an array of social and rehabilitative services to persons who are legally blindTo find information on available resources and services for people who are legally blind800-392-6450

617-727-5550
www.mass.gov/mcb
Mass. Commission for the Deaf and Hard of Hearing (MCDHH) – Provides information and resources for persons who are deaf or hard of hearingTo find information on available resources for people who are deaf or hard of hearing800-882-1155

TTY: 800-530-7570
www.mass.gov/mcdhh
MassHealth – Administers the Medicaid program and other health programs in MassachusettsTo find information about MassHealth services or obtain a list of PCM Agencies800-841-2900www.mass.gov/masshealth
Mass. Office on Disability (MOD)- Provides information and advocacy for people with disabilities; promotes access for people with disabilities; oversees the state’s compliance with ADATo find information on available government programs, or for help with rehabilitation and independent living related services800-322-2020www.mass.gov/mod

Other helpful organizations and state agencies (continued)

Organization Name/DescriptionWhen to contactPhone NumberWebsite
Mass. Rehabilitation Commission (MRC) – Provides information and resources for persons with disabilities; administers funds for vocational programs and independent living centers; administers assistive technology grant

If you need help in obtaining employment or living in the community, or are looking for resource for assistive technology

In Home Case Coordination- can include PCA program surrogacy.

617-204-3600www.mass.gov/mrc
Social Security Administration (SSA) – Administers social security benefits, including SSI   

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