Organizations to help in your role as an employer
Organization Name/Description | When to contact | Phone Number | Website |
---|---|---|---|
Attorney General (AG) Office of Fair Labor and Business Practices – Assist with questions on labor and wage laws | If you have questions about payment of wages, employing minors, paying overtime, etc. | 617-727-3465 | |
Department of Industrial Accidents (DIA) – oversees workers’ compensation system in Massachusetts | If you have questions about the workers’ compensation system | 800-323-3249 | www.mass.gov/dia |
Department of Revenue (DOR) – Manages state laws | If you have questions about your employer taxes | 800-392-6089 | www.mass.gov/dor |
Division of Unemployment Assistance (DUA) – Manages unemployment insurance taxes and claims | If you have questions about an unemployment claim filed by your PCA or about your unemployment taxes | 877-626-6800 | www.mass.gov/dua |
Internal Revenue Service (IRS) – Federal tax information and forms | If you have questions about your federal employer taxes | Contact your local IRS office | www.irs.gov |
Mass. Commission Against Discrimination (MCAD) – Enforces anti-discrimination laws | If you have questions about your responsibilities as an employer relating to discrimination and sexual harassment | 413-739-2145 617-994-6000 | www.mass.gov/mcad |
U.S. Citizenship and Immigration Services/Office of Business Liaison – Information for employers, including use of I-9 form | If you have questions about documentation required when hiring PCAs, including the I-9 form | 800-375-5283 | www.uscis.gov |
Organizations to help you find PCAs (Your PCM agency can also provide other resources to find PCAs.)
Organization Name/Description | When to contact | Phone Number | Website |
---|---|---|---|
Department of Workforce Development – Information about recruitment and employment services for job seekers and employers | When you want to find a Career Center near you, post a job listing, or learn about available recruiting and hiring services | 617-626-5300 | www.mass.gov/dwd |
The PCA Quality Home Care Workforce Council – The Council’s mission is to ensure the quality of long-term, in-home, personal care. The Council will do this by: bargaining with the PCA union on wages and benefits, creating a web-based directory for finding PCAs and increasing recruitment and training opportunities for consumers and PCAs | For feedback on any aspect of the Council’s mission or to arrange a presentation at an agency, community center, or similar setting | 617-573-1712 | Email: pcacouncil@state.ma.us |
Rewarding Work Resources, Inc – Maintains a searchable database for matching persons with disabilities and personal care assistants | Use the database to either post a PCA listing or to find a PCA. Rewarding Work charges a fee for using the database | 866-212-9675 | www.rewardingwork.org |
Organizations to help you screen a potential PCA
Organization Name/Description | When to contact | Phone Number | Website |
---|---|---|---|
Criminal Offender Record Information (CORI)- Maintains criminal record information on potential employees | To request a CORI on a person you may hire as a PCA | 617-660-4600 | www.mass.gov/chsb |
Department of Public Health (DPH) Registry – Maintains a registry of names of people determined by DPH to have abused, neglected, or mistreated a person receiving home health, homemaker, hospice, or nursing facility services | To see if there has been a finding by DPH of abuse, neglect, or mistreatment against someone you may want to hire as your PCA | 617-624-6000 | www.mass.gov/dph |
Sex Offender Registry Board – Maintains a database available for public access of names of convicted sex offenders | To see if a person you may want to hire as your PCA has registered as a sex offender in Massachusetts | 800-936-3426 or 978-740-6400 | www.mass.gov/sorb |
Organizations to help you report abuse or neglect by a PCA or other caretaker
Organization Name/Description | When to contact | Phone Number | Website |
---|---|---|---|
Bureau of Special Investigations – Investigates reports of suspected fraud | To report suspected fraud | 617-727-6771 | |
Child-at-Risk-Hotline – Investigates reports of abuse and neglect of children under the age of 18 | To report abuse or neglect of a child under the age of 18 | 800-792-5200 | |
Disabled Persons Protection Commission (DPPC) – Investigates cases of abuse/neglect of disabled persons aged 18 through 59 | To report abuse or neglect of a disabled person aged 18 through 59 by a PCA or other caretaker | 800-426-9009 | www.mass.gov/dppc |
Elder Abuse Hotline – Investigates reports of physical, sexual, or emotional abuse, neglect, and financial exploitation of persons aged 60 and older | To report abuse or neglect of an elder | 800-922-2275 | |
MassHealth Fraud Hotline- Investigates reports of suspected fraud | To report suspected fraud | 617-727-6771 |
Organizations that can provide you with legal assistance
Organization Name/Description | When to contact | Phone Number | Website |
---|---|---|---|
Disability Law Center – Provides legal assistance and information to people with disabilities | To find legal assistance | 617-723-8455 413-584-6337 | www.dlc-ma.org |
Greater Boston Legal Services – Provides legal services for low-income and elderly persons in the Greater Boston Area | To find legal assistance in Greater Boston | 617-371-1234 | www.gbls.org |
Legal Assistance Corporation of Central Massachusetts – provides legal services for low-income and elderly persons in Central Massachusetts | To find legal assistance in Central Massachusetts | 617-367-8544 | www.mlac.org |
Western Mass. Legal Services – Provides legal services for low-income and elderly persons in Western Massachusetts | To find legal assistance in Western Massachusetts | 413-781-7814 | www.wmls.org |
Other helpful organizations and state agencies
Organization Name/Description | When to contact | Phone Number | Website |
---|---|---|---|
Mass Options – Provides information and resources for elders and their caregivers | To find information on available resources and services for elders and their caregivers | 800-AGE-INFO 800-243-4636 | www.massoptions.org |
Department of Mental Health (DMH)- Provides information and services for people with mental health needs | To find information on available resources and services for people with mental health needs | 617-626-8000 | www.mass.gov/dmh |
Executive Office of Elder Affairs (EOEA) – Provides information, resources, and services for elders aged 60 and over | To find information on available resources and services for elders and their caregivers | 617-727-7750 | www.mass.gov/elder |
Mass. Commissions for the Blind (MCB) – Provides an array of social and rehabilitative services to persons who are legally blind | To find information on available resources and services for people who are legally blind | 800-392-6450 617-727-5550 | www.mass.gov/mcb |
Mass. Commission for the Deaf and Hard of Hearing (MCDHH) – Provides information and resources for persons who are deaf or hard of hearing | To find information on available resources for people who are deaf or hard of hearing | 800-882-1155 TTY: 800-530-7570 | www.mass.gov/mcdhh |
MassHealth – Administers the Medicaid program and other health programs in Massachusetts | To find information about MassHealth services or obtain a list of PCM Agencies | 800-841-2900 | www.mass.gov/masshealth |
Mass. Office on Disability (MOD)- Provides information and advocacy for people with disabilities; promotes access for people with disabilities; oversees the state’s compliance with ADA | To find information on available government programs, or for help with rehabilitation and independent living related services | 800-322-2020 | www.mass.gov/mod |
Other helpful organizations and state agencies (continued)
Organization Name/Description | When to contact | Phone Number | Website |
---|---|---|---|
Mass. Rehabilitation Commission (MRC) – Provides information and resources for persons with disabilities; administers funds for vocational programs and independent living centers; administers assistive technology grant | If you need help in obtaining employment or living in the community, or are looking for resource for assistive technology In Home Case Coordination- can include PCA program surrogacy. | 617-204-3600 | www.mass.gov/mrc |
Social Security Administration (SSA) – Administers social security benefits, including SSI |