The Massachusetts Commision on the Deaf and Hard of Hearing (MCDHH) has created a Coronavirus Visual Tool to assist Medical Professionals and Deaf and hard of hearing individuals communicate better during medical appointments.

Table of Contents


Medical Providers can use the icons and communication tips, to:

  • Communicate illness prevention
  • Determine symptoms, severity and timeframe
  • Communicate treatment and ongoing care
  • Learn the preferred method of communication

Deaf or Hard of Hearing Individuals can use the icons to help communicate:

  • Preferred method of communication
  • Symptoms, severity and timeframe
  • Ask questions about care
  • Know where to get current information regarding Coronavirus

Steward Healthcare, one of MCDHH's community partners, has found MCDHH's Covid-19 Communication Tool useful in their facilities, and offered the use of their professional interpreting staff to create several additional language versions. While these were created for internal use by Steward Healthcare, they have graciously made these documents available for wider dissemination through MCDHH as well. We gratefully acknowledge this valuable contribution. 

MCDHH would like to express gratitude to Wisconsin Council on Physical Disabilities who have graciously allowed us to adapt and add to their Be Prepared, Have a Plan: Emergency Preparedness Toolkit for People with Disabilities which is the product of years of work by past and present members of the Wisconsin Council on Physical Disabilities.

For use in Massachusetts

For use outside Massachusetts:

Additional Resources



Available Monday through Friday 9am-5pm

Front Desk

TOLL FREE VOICE 800-882-1155
TOLL FREE TTY 800-530-7570


MCDHH Executive Office
600 Washington Street
Boston, MA 02110-1779

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