Motor Vehicle Damage Appraisers

The Automobile Damage Appraiser Licensing Board (ADALB), independent of the Division of Insurance, is responsible for the regulation of motor vehicle damage appraisers in Massachusetts.

The ADALB institutes and maintains standards for the conduct of motor vehicle damage appraisers, sets licensing eligibility requirements and conducts licensing examinations, approves training programs, processes applications, and issues and renews licenses. Four of the five Board members are appointed by the Governor. The fifth member is appointed by the Commissioner of Insurance and serves as the Board's chair.  Its members can suspend, cancel and revoke licenses following a hearing process that may result from complaints that are brought before the Board. The Board may also not renew licenses where allegations of misconduct exist. 

Licensing

All licensed motor vehicle damage appraisers should notify the Board of any change of address (home or business) within thirty (30) days of a change. Please contact the Division of Insurance in writing or by e-mail. The office address is as follows:

The Division of Insurance
Auto Damage Appraisers Licensing Board
1000 Washington St, Suite 810
Boston, MA 02118-6200

Robert Hunter

Email [e-mail]

• Application for Licensure
• Licensing Requirements
• ADALB Part II Exam Schedule
• Training Courses
• List of ADALB Licensed MVDA Damage Appraisers

Meetings and Records

• Important information for Motor Vehicle Damage Appraisers about the 2022 license renewal process in SBS
• ADALB Advisory Rulings
• ADALB Notices of Meetings and Agenda
• ADALB Records of Meetings
• 212 CMR 2.00: The appraisal and repair of damaged motor vehicles

Complaint Process

• ADALB Complaint Form
• ADALB Complaint Procedures
• Massachusetts Consumer Guide: Mechanics of Auto Repair