MyGICLink Toolkits

In an effort to improve the GIC member experience, GIC is automating processes to provide easy-to-use, self-service solutions using the MyGICLink Member Benefits Portal.

We have developed a toolkit to support coordinators throughout the launch of the MyGICLink member benefits portal. The coordinator toolkit contains:

• Rollout Plan: All employees and retirees can use MyGICLink. Learn more.
• User Guides: a resource for users with step-by-step instructions and screenshots on how to use the most common functions and processes on the Member Benefits Portal.
• Videos: short step-by-step instructional videos demonstrating how to complete key processes can be found on MyGICLink and on the GIC's YouTube channel.
• Frequently Asked Questions (FAQs): a resource that provides answers to pilot Coordinators’  most frequently asked questions on the member benefits portal.
• MyGICLink: What You Need to Know: a list of clear, concise statements to help your benefits Coordinators answer questions and talk about or discuss the member benefits portal.

HR/CMS and UMass Toolkit

Promotion Materials

Documents

• MyGICLink: What You Need To Know
• Instructions for Updating an Employee’s Email in MAGIC
• MyGICLink FAQ
• GIC Member Portal User Guide
• MyGICLink Member Registration Email Sample
• MyGICLink New Hire Registration Email Sample
• MyGICLink State Employee Acknowledgement Form
• Registration User Guide

Videos

• Welcome to the MyGICLink Member Benefits Portal
• MyGICLink Benefits Demo
• MyGICLink Dependents Demo
• MyGICLink Personal Information Demo
• MyGICLink Qualifying Events Demo
• MyGICLink Coordinator Training

Municipal Toolkit

Promotion Materials

Documents

• GIC Municipal Member Portal User Guide
• Instructions for Updating an Employee’s Email in MAGIC
• MyGICLink Municipal FAQ
• MyGICLink Municipal Member Registration Email Sample
• MyGICLink Municipal New Hire Registration Email Sample
• MyGILink Municipal Employee Acknowledgement Form
• MAGIC New Hire Process for Municipalities
• Registration User Guide

Videos

• MyGICLink Dependents Demo
• MyGICLink Personal Information Demo
• MyGICLink Qualifying Events Demo
• MyGICLink Municipal Coordinator Training

Offline Agency Toolkit

Promotion Materials

Videos

• Welcome to the MyGICLink Member Benefits Portal
• MyGICLink Benefits Demo
• MyGICLink Dependents Demo
• MyGICLink Personal Information Demo
• MyGICLink Qualifying Events Demo
• MyGICLink Offline Agency Coordinator Training

Documents

• GIC Offline Agency Portal User Guide
• MyGICLink Offline Agency FAQ
• MyGICLink Member Registration Email Sample
• Registration User Guide