On-demand community transportation

Some transit authorities, municipalities, and human service agencies are piloting on-demand community transportation services for older adults, people with disabilities, and/or the general public.

On-demand transportation means if you are within the service area, the vehicle will come to you or close to you – but unlike traditional demand-response or dial-a-ride services, you do not need to reserve in advance. You can summon the ride when you are ready to travel.

There are two types of on-demand service:

• Transportation Network Companies (TNCs) – also called ridehail or rideshare (for example, Uber and Lyft)
• Microtransit – through technology, the public sector can offer on-demand service using dedicated vehicles and drivers

Riders typically summon on-demand rides through an app, but some services allow riders to call to request a ride.

Expanding community mobility with microtransit

Regional Transit Authorities and municipalities are piloting microtransit in various communities of Massachusetts.

Regional Transit Authority examples

• GATRA GO – using microtransit to expand service and increase efficiency
• FRTA Access – using microtransit to expand service through existing capacity
• CATA On-Demand – using microtransit to increase connections between the commuter rail and employers

Many other Regional Transit Authorities are also piloting microtransit. To find out if microtransit is available in your community, contact your transit authority.

Municipal examples

• NewMo – using microtransit to expand service quality for older adults in Newton as well as to expand mobility for the general public
• Salem Skipper – using microtransit to expand mobility and mitigate traffic congestion in Salem

Expanding community mobility with TNCs

In Massachusetts, organizations are partnering with TNCs to provide subsidized rides and enhance mobility for transportation-disadvantaged populations, including older adults, people with disabilities, and low-income individuals. For example:

• North Shore Community College – using TNCs to increase service efficiency
• Needham Community Council – using TNCs to supplement volunteer driver capacity
• The RIDE (MBTA) – using TNCs to increase customer service while reducing costs
• Community Accessing Rides and Taking People Places – using TNCs to expand mobility
• Carlisle Council on Aging – using TNCs to expand mobility
• Brookline and Burlington Councils on Aging – using TNCs to adjust to a changing transportation landscape

Learn more about some of these examples in our report from 2019 or this 2018 MAPC report.

Additional Resources

Partnering with Transportation Network Companies to Improve Mobility for Older Adults, People with Disabilities, and Low-income Individuals in Massachusetts

Transportation Network Company Partnerships Table

Partnering with Transportation Network Companies to Improve Mobility for Older Adults, People with Disabilities, and Low-income Individuals in Massachusetts - accessible

Transportation Network Company Partnerships Table - accessible

Assisting riders in using on-demand options

• TRIPPS offers a multi-day instructional lesson that teaches participants how to download and use Uber and Lyft apps. The workshop culminates in riders pairing up to summon and take a trip on either Uber or Lyft in order to put their learning into practice. TRIPPS is an initiative of the Brookline Council on Aging. TRIPPS created a set of videos on using ride-hailing apps and other transit technology.
• GoGo schedules Uber and Lyft rides for callers, for an additional fee
• Lively phone users can use their phones to schedule Lyft trips for an additional fee

TNCs in Massachusetts

• Data on TNC usage by municipality
• State law on TNCs
• TNC disbursements - how municipalities are spending the 10 cents they get for each TNC ride that originates in their municipality

National research

• Shared Use Mobility Center - national organization researching ride-hailing and other new forms of shared mobility

• Inclusive Shared Mobility: Enabling Service for Older Adults and People with Disabilities (2020) - Shared Mobility Inc and the National Aging and Disability Transportation Center

• Examples of Mobility on Demand Policies and Public-Private Partnerships to Increase Accessibility (2020) - Shared-Use Mobility Center and the National Center for Mobility Management

• Microtransit or General Public Demand–Response Transit Services: State of the Practice (2019) - Transit Cooperative Research Program Synthesis 141

• Partnerships Between Transit Agencies and Transportation Network Companies (2019) - Transit Cooperative Research Program Research Report

• Partners in Transit: A Review of Partnerships between Transportation Network Companies and Public Agencies in the US (2018) - report from the Chaddick Institute for Metropolitan Development at Depaul University