Request access to Figma

Figma is the shared digital workspace for designing, prototyping, and collaborating on digital experiences across the Commonwealth.

How to request access

1. Confirm the access you need

   Figma offers different seat types for designing, developing, and collaborating. Some seats are paid and must be approved and funded by your organization.

   Need to review designs? View seats are free and allow team members and project collaborators to view Figma files and leave comments. They don't require a ServiceNow request or financial approval. Ask your project lead in Figma to share View access.

   For paid seats, work with your project lead to determine which seat type you need and confirm that your organization can cover the cost. If you're a project lead, review the seat options and costs before requesting access for your team.

   Review seat roles & costs

2. Submit a Figma access request

   Project leads or finance team members can request paid Figma seats through ServiceNow.

   You'll need your organization's chargeback code so EOTSS can create or update a Business Application Request (BAR). A BAR documents the cost and routes the request to your finance team for approval.

   Figma access for vendors: Vendors supporting Commonwealth projects can receive paid Figma seats funded by a Commonwealth organization. Commonwealth project leads help determine the appropriate level of access and coordinate requests.

   Request access in ServiceNow

3. Complete your onboarding

   Once your BAR is approved, the Massachusetts Design System team will contact you to schedule an onboarding session.

   Everyone receiving a paid seat must attend. Other team members are welcome to join.

   During onboarding, we'll:

   • Help you access the correct Figma workspaces
   • Introduce the available Design System resources
   • Show you how to use shared components and libraries
   • Invite you to join the Design System Community of Practice
   • Answer your questions

Need to reassign a Figma seat or remove a user?

If your organization already has approved paid Figma seats, you can reassign a seat to another team member without purchasing a new one, as long as the seat type stays the same.

To request a seat reassignment or remove someone who no longer needs access, email [e-mail] with:

• For seat reassignments: The names and email addresses of both the person losing access and the person receiving the seat
• For offboarding only: The name and email address of the person whose access should be removed

For seat reassignments, the Massachusetts Design System team will coordinate onboarding for the new user and help configure access to your team's Figma workspace.