Recommended web browsers
UI Online is supported by the following desktop browsers:
| Desktop Browser | Windows® 7 and higher | Mac® OS X 10.x |
|---|---|---|
| Microsoft® | Internet Explorer 9.x or higher, Microsoft Edge | Not Supported |
| Mozilla Firefox | Versions 35 or higher | Versions 35 or higher |
| Apple® Safari | Not Supported | |
| Google® Chrome | Versions 35 or higher | Versions 35 or higher |
If you are not using one of these browsers (or versions), please download or upgrade to a new browser or supported version by clicking a corresponding link from the table above. If you elect not to upgrade your desktop browser, your experience may not be optimal, or you may not be able to use certain tools on UI Online.
Important browser settings
In addition to using one of the recommended browsers, we advise that you:
- Enable JavaScript
- Turn off Compatibility View mode (if you are using Internet Explorer)
- Disable all pop-up blockers
- Download Adobe Acrobat in order to view documents in UI Online
Additional Resources
Contact for UI Online computer requirements
Online
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
To request weekly benefits, daily 6 a.m.–10 p.m.
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
By appointment only, visit mass.gov/RECappointment to make an appointment.