The Virtual Gateway is the result of collaboration across multiple agencies to meet common goals:
- Make it easier for consumers and the general public to find information about and enroll in human service programs.
- Support the relationship between the Commonwealth and its community partners.
- Promote worker productivity.
The Virtual Gateway reflects the Commonwealth’s effort, like many other state and local governments, to bring state-of-the-art customer service practices to the public sector. Toward that end, the Virtual Gateway has improved access to human services while streamlining service provisions.
Today the number of Massachusetts consumers, providers and agency workers accessing the Virtual Gateway has grown to over 1 million. Residents, human service clients, community provider organizations, and government workers use the Virtual Gateway every day to access services or to conduct business with EOHHS.
Virtual Gateway plays a major role supporting many of EOHHS’ strategic initiatives, including:
| Service | Acronym | Purpose |
|---|---|---|
| Services for Providers | ||
| Cannabis Control Commission | CCC | The Cannabis Control Commission registers qualifying patients, personal caregivers, Registered Marijuana Dispensaries (RMD), and RMD agents. Visit: Cannabis Control Commission |
| Children’s Behavioral Health Initiative | CBHI/CANS | The Children’s Behavioral Health Initiative (CBHI/CANS) allows MassHealth providers who have contracted for a service use medical necessity criteria established by MassHealth to evaluate whether a member has a medical need for a service. |
| Home and Community Service Information System | HCSIS | The Home and Community Services Information System (HCSIS) is a web based service that allows Service Providers and the Department to file clinical information and reports on incidents, medication occurrences, restraints, and investigations. |
| Enterprise Invoice Management/Enterprise Service Management | EIM/ESM | Enterprise Invoice/Service Management (EIM/ESM) is an Internet billing and reporting service. It replaces paper-based invoicing and streamlines billing for providers and agencies. In addition, for the Department of Public Health and its providers, EIM/ESM is a single, agency-wide point of client service management. |
| Manage Purchase of Service Provider Data | PDM | Provider Data Management is a web-based service that gives Purchase of Service (POS) providers and EOHHS agencies a single place to view and edit information commonly requested by Health and Human Services agencies. Visit: Provider Data Management |
| Medicaid Provider Portal | MMIS | To locate instructions on how to register as a provider using the Provider Online Service Center (POSC), submit claims, check member eligibility, review regulations and service codes, view provider payment rates, get a prior authorization, and more. |
| Massachusetts Immunization Information System | MIIS | The Massachusetts Immunization Information System (MIIS) is a web-based immunization registry. |
| Service, Transition and Referral System | i-FamilyNet | EOHHS staff and providers use this service to collaborate in treatment planning and referrals for certain children served by EOHHS including those that are part of the Department of Children and Families' Family Networks. |
| Veteran Services Management Information System | VSMIS | VSMIS is a web based program to expedite efficient processing of benefit claims for veterans. Visit: VSMIS |
| Refugee and Immigrant Support Information System | RISIS | ORI supports services that meet cultural and linguistic needs of refugees and immigrants through a network of service providers in Massachusetts. |
| My Account Page | MAP | My Account Page let authorized provider organizations view information about health assistance benefits the household currently receives. Head of Household must give permission. Visit: My Account Page |
| Services for Consumers | ||
| Consumer Information Page | Available Services and Resources available to assist consumers Visit: Consumer Information Page | |
| My Account Page | MAP | My Account Page can help you manage your MassHealth, Commonwealth Care, Health Safety Net, Children's Medical Security Plan and Healthy Start benefits. To use My Account Page, you must be the head of the household (person who signed the original application for benefits), be receiving benefits, and create and register for a Virtual Gateway Account. Visit: My Account Page |