What to expect
No payment will be issued for any week that you fail to certify your eligibility.
Once you have filed a claim, you must request benefits for each week during which you are in partial or total unemployment. Sunday is the first day of the week that you can request benefits for the prior week. You may request benefits for the prior week at any time beginning Sunday through Saturday of the current week.
Every time you request weekly benefits, you’ll be asked questions about your unemployment status during the previous week.
Contact for What you need to request weekly unemployment benefits
Online
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
To request weekly benefits, daily 6 a.m.–10 p.m.
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
By appointment only, visit mass.gov/RECappointment to make an appointment.