A better way to manage your unemployment benefits is here!
Massachusetts has launched a new and improved online system called Unemployment Services for Workers—replacing the previous UI Online system. It's now easier to apply for benefits, manage your claim, and stay connected—anytime, anywhere.
Before you file a claim, here’s what you should do
We understand that losing a job can be overwhelming, and you probably have a lot of questions. Before you file your first claim, take a moment to explore the resources below—they’ll help guide you through the process.
There’s no need to call us right away—most claims are processed within 3 to 4 weeks.
During that time, the Department of Unemployment Assistance (DUA) will contact the employers you listed to verify your wages and the reason you stopped working. If an employer doesn’t respond within 10 business days, DUA may follow up with you directly.
While your claim is being reviewed, be sure to:
Check your account regularly for updates or requests
Request benefits every week you’re unemployed—even if your claim is still processing
Complete any work search requirements to stay eligible
You may be randomly selected to participate in the Reemployment Services and Eligibility Assessment program (RESEA, for short). This program, supported by the federal government, is designed to help you find work suited to your skills as soon as possible.
If you believe someone has applied for unemployment benefits using your personal information, the fastest way to alert us is to report the fraud online.
