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Information for MassHealth Providers

MassHealth for Providers

Whether you are already a MassHealth provider, want to enroll, or are just looking for information, you can find all your resources here.

You can find instructions here on how to register as a provider using the Provider Online Service Center (POSC), submit claims, check member eligibility, review regulations and service codes, view provider payment rates, get a prior authorization, and more.

What would you like to do?

Top tasks

Access the Provider Online Service Center (POSC)  Provider publications 

All other tasks

Apply to become a MassHealth provider  Apply to become a Primary Care Clinician (PCC) in the Primary Care Clinician Plan  Check member eligibility   Submit claims  Check claim status  Request transportation for a member 
See all 19 of the what would you like to do section 

What you need to know

Payment & Care Delivery Innovation (PCDI) for Providers  Chart of MassHealth Covered Services  Learn about suspended or excluded MassHealth providers  MassHealth Provider Bulletins  MassHealth Copayments Frequently Asked Questions  MassHealth Provider Regulations 
See all 17 of MassHealth for Providers 

Contact Information

Phone

Main: (800) 841-2900

Open Monday–Friday 8 a.m.–5 p.m.

TTY: (800) 497-4648

Open Monday–Friday 8 a.m.–5 p.m.

Online

providersupport@mahealth.net

Fax

(617) 988-8974

Phone

MassHealth Customer Service Center (800) 841-2900

Eligible pharmacists should call the MassHealth Customer Service Center to request the Nonbilling Pharmacist Application, 8 a.m. to 5 p.m. Monday – Friday.

MassHealth Dental Program Customer Service (800) 207-5019

Hours of Operation: Monday – Friday from 8 a.m. to 6 p.m.

Online

MassHealth Customer Service Center – for Providers providersupport@mahealth.net
MassHealth Dental Program 

Address

MassHealth LTSS
PO Box 159108, Boston, MA 02215
directions 

Phone

General Provider Service (844) 368-5184
Prior Authorization Line (800) 862-8341

Hours: 8 a.m. to 6 p.m. ET, Monday through Friday, excluding holidays.

Online

support@masshealthltss.com
MassHealth LTSS Provider Portal  

Fax

(888) 832-3006

Address

Attn: MassHealth Forms Distribution
P.O. Box 121205, Boston, MA 02112-1205
directions 

Phone

Main: (800) 841-2900

Open Monday–Friday 8 a.m.–5 p.m.

TTY: (800) 497-4648

Open Monday–Friday 8 a.m.–5 p.m.

Online

publications@mahealth.net

Fax

(617) 988-8973

To request a provider manual or PA forms

More Information

Related Services

Additional Resources

MassHealth Drug List
MassHealth provider forms
MassHealth provider training
Learn about National Drug Code (NDC) requirements for physician-administered medications
Accessibility resources for providers
MassHealth provider bulletins
See all 13 
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