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Contact Information
Phone
Open Monday–Friday 8 a.m.–5 p.m.
Open Monday–Friday 8 a.m.–5 p.m.
Fax
(617) 988-8974
Phone
MassHealth Customer Service Center
Call MassHealth Customer Service Center for ORP Providers, MassHealth Customer Service Center at (800) 841-2900
Eligible pharmacists should call the MassHealth Customer Service Center to request the Nonbilling Pharmacist Application, 8 a.m. to 5 p.m. Monday – Friday.
MassHealth Dental Program Customer Service
Call MassHealth Customer Service Center for ORP Providers, MassHealth Dental Program Customer Service at (800) 207-5019
Hours of Operation: Monday – Friday from 8 a.m. to 6 p.m.
Online
MassHealth Customer Service Center – for Providers
Email MassHealth Customer Service Center for ORP Providers at providersupport@mahealth.net
Address
Phone
General Provider Service
Call MassHealth Customer Service Center for LTSS Providers, General Provider Service at (844) 368-5184
Prior Authorization Line
Call MassHealth Customer Service Center for LTSS Providers, Prior Authorization Line at (800) 862-8341
Hours: 8 a.m. to 6 p.m. ET, Monday through Friday, excluding holidays.
Online
Fax
(888) 832-3006
Address
Phone
Open Monday–Friday 8 a.m.–5 p.m.
Open Monday–Friday 8 a.m.–5 p.m.
Online
Fax
(617) 988-8973
To request a provider manual or PA forms