Community transportation coordination

When transportation services coordinate with each other, riders find rides more easily, human service agencies transport consumers more efficiently, and transportation providers see increases in ridership.

Many human service agencies provide or contract for transportation for their consumers, but vans may sit idle during part of the day, or run with empty seats. By partnering together, organizations can serve more people, while also improving the efficiency of their transportation programs.

Coordination of transportation can take many different shapes, such as:

  • Sharing a vehicle with other organizations in your town or neighboring communities
  • Coordinating rides for your consumers on another organization’s vehicle
  • Coordinating rides for another agency’s consumers on your vehicle
  • Sharing a pool of drivers with another organization
  • Having another organization handle dispatch for your vehicles
  • Collaborating with another organization on a new service

Coordination among Councils on Aging

CrossTown Connect member towns in the Acton area jointly share one full-day scheduler instead of each paying a part-time person. As a result, riders gain more flexibility in making reservations, and the towns plan more efficient routes, increasing capacity.

Check out our report "Coordinating Senior Transportation among Multiple Councils on Aging" for additional examples of how Councils on Aging across Massachusetts are coordinating transportation, and the benefits and challenges of their approaches.

Additional Resources

Sharing vehicles among organizations

Youth-serving organizations in Northern Berkshire County developed a vanshare program. Together, they shared a small fleet of vehicles instead of each having their own. This model allowed the organizations to meet their mobility needs at a reduced cost.

Additional Resources

Coordinating to improve health care transportation

This MassMobility research brief describes four approaches that cross-sector, collaborative groups have recently taken to address healthcare transportation needs in Massachusetts: convening stakeholders, educating healthcare workers, implementing new services, and funding transportation. The accompanying tools may be of use to organizations looking to replicate these approaches.

Additional Resources

Get involved

Join a Regional Coordinating Council on community transportation to connect with other stakeholders in your region who may be interested in partnering.

Learn about ongoing coordination initiatives through the MassMobility newsletter.

Coordinated Human Service Transportation Plans

Developed by Regional Planning Agencies, Coordinated Human Services Transportation (CHST) plans list existing transportation resources, unmet needs, and regional priorities:

National resources and reports on coordinating transportation

National Resources



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