The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Top-requested sites to log in to services provided by the state
The DIS unit examines Massachusetts state-chartered banks and credit union for:
Other responsibilities include consumer outreach and education.
The NDIS unit handles licensing and examination for the following non-depository institutions:
NDIS examinations assess the level of compliance with consumer protection laws and determine if the licensee is operating in a safe and sound manner.
The Administration unit consists of both the Operations and Legal units. The Operations unit collaborates with centralized administrative teams at the Office of Consumer Affairs and Business Regulation. The collaboration is important for the smooth functioning of the agency in areas of human resources, budget, accounting, information technology, etc. The Operations unit also oversees hiring, training, and employee development.
The Legal team provides legal advice and representation to the Commissioner of Banks and DOB. Representation and advice is given on matters related to the regulation of the DOB's supervised financial institutions and licensees. The Legal unit drafts and coordinates all legislative filings on behalf of the DOB.
The Legal unit reviews and responds to:
The Enforcement and Investigation unit facilitates specialized investigations of the DOB's regulated entities. As part of the investigation process, the Enforcement and Investigation unit works with other state and federal enforcement agencies.
The Consumer Assistance unit (CAU) falls under the Enforcement and Investigation Unit. CAU answers questions and investigates consumer complaints involving DOB regulated entities or licensees. You may contact the CAU if you have questions or concerns about a financial institution or licensee in Massachusetts.