The Attorney General’s Fair Labor Division (FLD) is receiving many questions from both employers and employees about COVID-19 and its impact on the workplace. We understand that this an extremely difficult time for employers and employees alike. Below are answers to provide general guidance on some of the most frequently asked questions. We will continue to update this guidance as circumstances may change.
The FAQs are available for download here.
FLD is unable to offer legal advice to any employer or employee about their particular situation. If you have specific questions or need detailed guidance, we recommend contacting an employment attorney. You can find a lawyer through a local legal services agency or a bar association.
Q: What is the CARES Act?
As part of the federal government’s stimulus legislation, the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”) (2020), Pub. L. 116-136, was signed into law on March 27, 2020. The CARES Act provides some economic and fiscal relief to individuals and small businesses facing financial difficulties due to the COVID-19 crisis.
For individuals, the law provides:
- Supplements the weekly unemployment benefits for workers who qualify by $600.
- Waives the waiting period to begin collecting benefits.
- Extends benefits for an additional 13 weeks.
- Expands access to unemployment benefits to include part-time, self-employed, and gig economy workers.
- Expands coverage to those who do not have sufficient earnings over the last year to qualify for state unemployment.
Further action is required before you may apply for stimulus act funds. When that information becomes available, we will provide updated information.
The Small Business Rescue Plan portion of the CARES Act makes available:
- Loan forgiveness grants to small businesses and non-profits to maintain their existing workforce and to help pay for other expenses like rent, mortgage, and utilities.
- Up to $10 billion for Small Business Association emergency grants of up to $10,000 to provide immediate relief for small business operating costs.
- Up to $17 billion to cover 6 months of payments for small businesses with existing SBA loans.
To learn more about the Small Business Rescue Plan, visit the United States Chamber of Commerce, Coronavirus Aid, Relief, and Economic Security Act: What Small Businesses Need to Know.
Q: Can I apply for unemployment insurance benefits if I’m out of work due to COVID-19?
Employees have a right to apply for unemployment insurance benefits if they are laid off or fired or if they are partially unemployed (meaning if an employee’s hours or earnings have been reduced by more than one-third, they may be eligible to collect unemployment benefits). They cannot be forced to use all of their earned sick time before applying for unemployment. Most employees who are out of work due to COVID-19 should be eligible for unemployment insurance benefits. There is no waiting period for persons filing a claim for unemployment benefits where they have been separated from employment due to COVID-19.
Contact the Division of Unemployment Assistance at (617) 626-6800 or visit their website for more information or to apply for benefits.
Q: If an employer temporarily lays off its employees, do employees have a right to be paid in full on the day of layoff?
Yes, when an employee is temporarily laid off, they have a right to be paid all of their earned wages, including all accrued vacation pay, on that same day. If an employee voluntarily agrees to save accrued vacation for later use, the AG's Office will not take enforcement action for untimely payment of vacation pay, although our office does not have control over private litigation.
If the employer and employee wish to continue the employment relationship by means of a furlough in order to, for example, maintain health insurance, disability insurance, retirement and other benefits, AG's Office will not consider it to be a discharge from employment for purposes of the Wage Act. Therefore, earned and accrued vacation pay need not be paid out upon the date of furlough. If, however, the employee wishes to separate from employment, all earned wages must be fully paid on the next regular pay day.
If the employer becomes unable to continue contributions towards employee benefits plans, then AG's Office will consider when that event occurs to be the effective date of discharge. The employee always maintains the right to terminate the relationship at any time and trigger the employee’s right to full payment on the next regular pay day.
Q: Can an employer pay its employees late if they are shut down or operating at reduced capacity due to COVID-19?
No, employers must pay employees on the day of discharge (shut down) or within 6-7 days of the end of a pay period, depending on how many days per week employees work.
Q: Can an employer require an employee to stay out of work or make them leave work because they are too sick to work?
Yes, an employer can tell an employee not to come to work. An employer can also require an employee to leave work if they are sick. The employee must still be paid their regular wage for the hours they were at work before the employer sent them home. If employees are asked to stay home, they may apply for unemployment insurance benefits. Employees may also be eligible for paid sick leave under a new federal law – Families First Coronavirus Response Act (FFCRA). Information can be found on the U.S. Department of Labor’s website. Employers may not require an employee to use other paid leave provided by the employer to the employee before the employee uses emergency paid leave under the FFCRA.
Q: Can an employer require an employee to stay out of work because the employee or one of their family members may have been exposed to COVID-19 but public health officials or healthcare providers have not recommended or required a quarantine?
Yes, an employer can tell an employee not to come to work. We encourage employers to allow employees to use earned sick time in this situation.
For certain salaried employees (i.e., EAP exempt), employers must pay their full salary when they have worked any part of a work week. Visit the U.S. Department of Labor website for more information.
“EAP exempt” means that the employee qualifies as exempt from overtime as a bona fide Executive, Administrative, or Professional employee under Massachusetts and federal law. For more information, read this guidance from the U.S. Department of Labor.
Massachusetts looks to the analogous federal law for guidance with respect to interpretations of the EAP exemption. M.G.L. c. 151, § 1A(3); 454 C.M.R. § 27.03(3).
Q: Can an employer require an employee to go to crowded events or travel or report to work at all despite COVID-19 concerns? Is the employee eligible to use earned sick time?
All employers should follow applicable federal and state guidelines with respect to travel and social distancing restrictions. If an employee does not feel comfortable carrying out an assignment, we encourage employers to allow liberal use of earned sick time, vacation or paid time off during this public health emergency in order to support full compliance with the recommendations of health professionals.
Q: When can I use Earned Sick Time if I miss work due to COVID-19?
Most employees in Massachusetts have the right to earn and use up to 40 hours of job-protected sick leave per year to take care of themselves and certain family members. Employees must earn at least one hour of earned sick leave for every 30 hours worked. Read the AG's Office overview of Earned Sick Time in Massachusetts.
Can I use Earned Sick Time?
Public health officials or healthcare providers require an employee or a family member to quarantine.
Public health officials or healthcare providers recommend that an employee or family member quarantine and employee follows the recommendation.
An employee misses work because their child’s school is closed due to an order from a state or local authority because of a COVID-19-related matter.
We encourage employers to allow use of Earned Sick Time, accrued vacation or other paid time off during this public health crisis even if Earned Sick Time is not required.
Q: Do employees have to be paid if a business temporarily shuts down due to COVID-19?
In general, hourly employees do not have to be paid when they do not work. There are a few very specific exceptions that are beyond the scope of this FAQ. Consult an attorney if you need more detailed answers. We encourage employers to allow employees to use earned sick time in these situations. If employees are asked to stay home, they may apply for unemployment.
For salaried employees who are EAP exempt from overtime requirements:
- If the business shuts down for an entire week: no pay is required provided the employee has not performed ANY work during that week.
- If the business shuts down for only part of the week: full pay is required. The employer may require employees to use vacation or other paid time off for the part of the week the business is closed for an entire day to ensure full weekly salary. For more information, visit the U.S. Department of Labor website.
- Salaried employees paid on a fluctuating work week basis generally must be paid their full guaranteed salary when they have performed work during that week.
Q: I’m an independent contractor. Is there any help for me?
We know that independent contractors and self-employed individuals are impacted by this health crisis and need help. We are looking into benefits that you may be eligible for as an independent contractor. We are also working with other governmental agencies and reaching out to lawmakers to advocate for benefits for independent contractors and self-employed individuals impacted by this health crisis. You may find information about food, cash and housing assistance here. We will update this FAQ to reflect any developments.
Federal assistance may now be available under the new the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”). Massachusetts residents who are not eligible for regular unemployment benefits can now apply online for the new Pandemic Unemployment Assistance (PUA) program.
The new federal PUA program provides up to 39 weeks of unemployment benefits who are unable to work because of a COVID-19-related reason but are not eligible for regular or extended unemployment benefits. This includes self-employed workers, independent contractors, gig economy workers, and those with limited work history. Applicants can learn more and apply at www.mass.gov/pua.
Q: I own a small business, what relief options are available to me?
Massachusetts has received a disaster designation from the Small Business Administration which enables small businesses and non-profits to apply for disaster assistance loans. These are loans up to $2 million, with a 3.75% interest rate for businesses and 2.75% interest rate for non-profits. Many businesses signed an initial petition for Massachusetts to receive the designation. This was not an application, and you still need to fill out an application with the SBA. If you did not sign the initial petition, you can still apply through the SBA. The application has more information on the requirements of these loans.
Q: I heard there is a new federal law giving workers public health emergency leave and emergency paid sick leave – where can I find more information about that?
This new law, the Families First Coronavirus Response Act (FFCRA), goes into effect on April 1, 2020, and includes public health emergency leave and emergency paid sick leave provisions that affect many employees and employers.
The FFCRA provides up to 12 weeks of public health emergency leave to eligible employees who are unable to work because they must care for their child whose school is closed or whose child care provider is unavailable due to a public health emergency related to COVID-19. The first ten days of such leave may be unpaid but the remaining days must be paid. An employee may elect, but is not required to, use other types of paid leave during the ten-day waiting period that may be unpaid under the FFCRA.
The FFCRA also provides up to 80 hours of emergency paid sick leave to eligible full-time employees who are unable to work for specified reasons related to COVID-19. Part-time employees are entitled to emergency paid sick leave based on the average number of work hours in a two-week period. An employer may not require an employee to use other paid leave already provided by the employer before the employee uses emergency paid sick leave under the FFCRA.
The FFCRA’s public health emergency leave and emergency paid sick leave provisions apply to most employers with fewer than 500 employees. However, employers that employ health care providers or emergency responders may elect to exclude such workers from eligibility for this leave. Additionally, employers with less than 50 employees may qualify for an exemption in limited circumstances.
For more information on the FFCRA—including whether an employee is eligible for FFCRA leave, whether an employer is covered by the FFCRA, and how to calculate pay for eligible employees—please visit the following guidance documents from the U.S. Department of Labor:
Q: How is the FFCRA different from the Massachusetts Earned Sick Time Law?
Most employees in Massachusetts have the right to earn and use up to 40 hours of job-protected sick leave per year to take care of themselves and certain family members. Employees must earn at least one hour of earned sick leave for every 30 hours worked. If eligible for both FFCRA leave and Massachusetts earned sick leave, employees may choose to take FFCRA leave first and to save Massachusetts earned sick leave for later use.
To learn more, read the AG's Office's overview of the Massachusetts Earned Sick Time Law.
Q: Who enforces the FFCRA and who do I contact if I have a question?
The U.S. Department of Labor's (USDOL) Wage and Hour Division administers and enforces the FFCRA’s new paid leave requirements. If you have any questions, please contact the USDOL at 1-866-487-9243 or visit their website.
Q. I work for a nonessential business, but my employer wants me to return to work to do maintenance or cleaning work or to fulfill online or phone orders. Do I have to go back to work or risk losing my unemployment?
Employers may require their employees to return to work even though they are not open to the public; however, employees may not go to any bricks-and-mortar place of business and may not conduct business activities on-site unless the business is following the updated guidelines. You must be paid for all hours worked. If you would like to report an unsafe working condition related to COVID-19, such as a lack of social distancing, personal protective equipment (PPE), hygiene protocols or cleaning and disinfection, please file a COVID-19-Related Workplace Health and Safety complaint with the Office of Attorney General Maura Healey. Your employer cannot retaliate against you for making a complaint about an unsafe working condition. For more information on what leave and benefit options you may have available if you need to quarantine, please visit this page on the Rights For Quarantined Essential Workers. For more information about what your employer should be doing to keep employees safe, please visit the CDC’s Interim Guidance for Business and Employers to Plan and Respond to COVID-19 and the Governor's Reopening Plan.
Q: I was approved for Pandemic Unemployment Assistance (PUA) benefits and was receiving payments but they have stopped unexpectedly. What should I do?
According to the Department of Unemployment Assistance (DUA), an interruption in PUA benefits may be the result of an identity issue or fraud hold on your claim. You should log into your Pandemic Unemployment online account and submit/attach two forms of identification to your claim. You must submit both at the same time. The documents must be valid, clear, legible, and unaltered and you must provide a picture of both the front and the back of each document. If you have any questions about this process, you should contact the DUA call center at (877) 626-6800. The documents that DUA will accept are:
- A government-issued document that has your Social Security Number on it. Typically this would be your Social Security card. If you do not have your original Social Security card, you can provide another government-issued document that has your name and your full Social Security card number on it, like your W-2 or Form 1099. Alternatively, you can apply to the Social Security Administration for a replacement Social Security card at https://ssa.gov/ssnumber/
- Your Driver’s License, State ID, passport, or some other government-issued documentation that includes an official photograph of you, your name, and date of birth. If you do not have one of these documents, and you are under eighteen years old, a copy of your High School identification with your photograph will be sufficient. If the government-issued documents do not match the address used to file the claim, it is recommended that you provide a current bill or another document verifying your address. Documents with an expiration date on or after 3/8/2020 will be accepted. Documents with an expiration date of prior to 3/8/2020 will not be accepted.
Q: I received a letter from the Department of Unemployment Assistance (DUA) requesting that I verify my identity but I never applied for unemployment benefits. What should I do?
As part of a nationwide unemployment benefits fraud scheme, criminal enterprises are using stolen personal information to try to fraudulently file unemployment claims. If you believe someone is using your identity to falsely claim unemployment benefits, visit the DUA’s website for information on how to report the fraud and protect your identity.