Divisions within the Public Protection and Advocacy Bureau include:
The Consumer Advocacy and Response Division
The Consumer Advocacy and Response Division (CARD) can help you resolve a dispute with businesses, refer you to a network of consumer assistance services, and answer your questions regarding complaints against businesses. CARD also has authority under the Massachusetts False Claims Act to bring actions against securities professionals who mislead or defraud municipalities or state government entities.
File a consumer complaint online or call 617-727-8400.
The Consumer Protection Division
The Consumer Protection Division enforces laws to protect consumers from fraud, deception, and other unfair practices.
The Civil Rights Division
The Civil Rights Division enforces and safeguards Constitutional and statutory civil rights and liberties on behalf of Massachusetts residents and visitors. The division works to end discrimination, ensure equal and meaningful opportunity for Massachusetts residents to participate in civic society, and protect individual rights of free speech and privacy.
File a civil rights complaint online or call (617) 963-2917.
Child and Youth Protection Unit
Within the Civil Rights Division is the Child and the Youth Protection Unit which works to enhance protections and positive outcomes for children and young people in Massachusetts. The unit does this by engaging in advisory, programmatic, and policy-making efforts.
The Fair Labor Division
The Fair Labor Division protects workers from exploitation and sets a level playing field for employers. The division enforces wage and hour, public construction, and child labor laws, and more..
File a workplace complaint online or call (617) 727-3465.
The Insurance and Financial Services Division
The Insurance and Financial Services Division investigates unfair or deceptive practices relating to investments and securities in order to protect consumers, municipalities, and the state in civil matters involving the insurance, securities, and lending industries. The division performs key consumer protection functions, including securities enforcement, insurance and lending enforcement, insurance rate cases and advocacy, and consumer mediation and advocacy.
If you think you are the victim of unfair or deceptive practices related to investments and securities, file a consumer complaint online or contact the division at (888) 830-6277.