Massachusetts Department of Transportation (MassDOT) FY21 data-driven performance

Learn how MassDOT uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, MassDOT has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they're performing on this page.

MassDOT's Fiscal Year 2021 performance

Highway Division

FY21 Metric	FY21 Target	FY21 Performance
% of interstate roads rated in 'poor' condition	less than 4% of interstate roads rated in poor condition	1.5%
% of non-interstate roads rated in 'poor' condition	less than 20% of non-interstate roads rated in poor condition	9.8%

Registry of Motor Vehicles

FY21 Metric	FY21 Target	FY21 Performance
Contact Center Wait Time	less than 20 minutes	47 Minutes
% of License Transactions Conducted Online	40%	55%
% of Registration Transactions Conducted Online	50%	43%

MBTA

FY21 Metric	FY21 Target	FY21 Performance
Commuter Rail On-Time performance	90% (actual)	94%
Red Line On-Time performance	90%	92.8%
Orange Line On-Time performance	90%	89.9%
Green Line On-Time performance	90%	81.5%
Blue Line On-Time performance	90%	97%
Silver Bus Line On-Time performance	80%	83.9%
Key Bus Line On-Time performance	80%	80.6%
Other Bus Line On-Time performance	75%	70.4%