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Partner with a Transportation Network Company to improve community mobility

Some organizations in Massachusetts are partnering with Transportation Network Companies (TNCs) such as Uber and Lyft on initiatives to increase mobility for older adults, people with disabilities, and low-income individuals.

What is a TNC?

Massachusetts law defines a TNC as “a corporation, partnership, sole proprietorship, or other entity that uses digital network to connect riders to drivers to pre-arrange and provide transportation.” TNCs are sometimes referred to as ride-hailing, ride-sharing, or ride-sourcing. Common examples include Lyft and Uber.

Established partnerships

In Massachusetts, organizations are partnering with TNCs to provide subsidized rides and enhance mobility for transportation-disadvantaged populations, including older adults, people with disabilities, and low-income individuals. Five such partnerships have been underway since 2017 or before:

Check out the Additional Resources below for our report discussing these five partnerships and our table providing additional detail on each. In September 2018, four of these initiatives presented as part of a forum hosted by the Metropolitan Area Planning Council.

Additional Resources for

Additional partnerships

Additional organizations have launched pilots or partnerships more recently:

Assisting riders in using TNCs

  • TRIPPS offers a multi-day instructional lesson that teaches participants how to download and use the apps. The workshop culminates in riders pairing up to summon and take a trip on either Uber or Lyft in order to put their learning into practice. TRIPPS is an initiative of the Brookline Council on Aging. Contact TRIPPS if you are interested in bringing their workshop to your town.
  • GoGo schedules rides for callers, for an additional fee.
  • Jitterbug phone users can use their phones to schedule trips for an additional fee.

TNCs in Massachusetts

National research

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