Insurance carriers' guide to PFML

Once your insurance plans are approved by the state, there is certain information you must provide employers who contract with you to provide paid leave coverage. 

Employer clients will need the policy form number approved by DOI to complete the Massachusetts Paid Family and Medical Leave Confirmation of Insurance form. The employer needs this completed form to apply for an exemption from making PFML contributions. 

• Both you, the insurer, and the employer must sign the form 
• The employer’s legal business name must be listed 

An employer with multiple businesses with separate federal Employer Identification Numbers (EINs) must apply for an exemption for each business. They can use the same Confirmation of Insured Policy Form Number for more than one business as long as the employer confirms that all businesses listed are covered under the paid leave plan.

For additional guidance, send employers to:

• What happens when you change carriers mid-year
• What happens when there is an acquisition or merger

• Important Guidance on Benefit Calculations and Transferring Back to Paid Family and Medical Leave (PFML)

Employers who contract with you for a private plan must apply for an exemption from making PFML contributions and the exemption must be renewed annually or by the expiration date, whichever comes sooner. Your employer clients must submit the application, not the insurance carrier or broker. 

The application must be submitted and approved in the quarter prior to the exemption effective date. For example, if the effective date is Jan. 1, the application period is October-December. 

On July 1, 2026, the Department of Family and Medical Leave (DFML) introduced a new process for requesting and renewing private plan exemptions for Paid Family and Medical Leave (PFML). Employers now use the PFML Employer Portal to request PFML exemptions and renewals for purchased or self-insured private plans. PFML exemptions are no longer filed via MassTaxConnect. Please see our step-by-step resource to learn more about the new exemption request process.

Employers who are switching between PFML and a private plan should inform their employees at least 30 days before the effective date of the private plan. 

In addition, employers must provide written notice to their workforce of paid leave benefits, contribution rates, and other provisions as outlined in M.G.L. c. 175M sec. 4. Contribution rates and benefit amounts are updated annually. 

A workplace poster prepared or approved by DFML that explains the benefits available to employees under PFML law must be displayed in the workplace in a location where it can be easily read. 

Employers who plan to continue contracting with you for a private plan must renew their exemption by its expiration date. In most cases, the exemption period is for 4 quarters.  You, as the carrier, are required to provide the correct documentation to support your customer's MA PFML private plan exemption.

To renew an exemption, the employer must submit a new exemption application online. Employers must apply for renewal in the quarter prior to the exemption’s expiration date. For example, if the exemption expires Dec. 31, apply between October and December. 

A new Confirmation of Insurance form must be submitted, with updated signatures from both you, the insurance carrier, and the employer. 

• When a policy is terminated with an employer, DFML requests that, you, as the insurance carrier, notify DFML by filling out the Insurance Carrier Cancellation form.
• In situations where an employer has been terminated for nonpayment of premiums but subsequently cures the nonpayment status with the insurance carrier AND DFML was notified of the initial termination, the following steps should occur:
  • The insurance carrier should contact DFML to inform them that the coverage for an employer was cured with no lapse in coverage.
  • If needed, DFML will respond advising the insurance carrier of any follow up steps that are required by the employer (i.e. submitting an exemption request).
  • If DFML paid out any claims, those claims will be cancelled and the overpayment will be requested from the insurance carrier. 
• The employer who is switching from a private plan to PFML should: 
  • Inform the Department that they will not be renewing by completing this form
  • Give employees 30 days’ notice that the private plan is ending so employees can submit applications under the appropriate plan  

Learn more about the steps employers should take when switching from a private plan to PFML. 

Learn more about the Department of Family and Medical Leave regulations (458 CMR 2.00). The regulations were finalized as of July 24, 2020 and updated December 21, 2020.