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Adobe Acrobat Pro DC License

Acrobat DC with Document Cloud services is the most complete PDF solution for today’s multidevice world. It connects you to your documents, team, and favorite PDF tools.

EOTSS End User and IT Service Support

Phone

24x7x365 support for Commonwealth end users

for agency/Secretariat IT help desks and support personnel

The Details of Adobe Acrobat Pro DC License

What you need for Adobe Acrobat Pro DC License

Required information:
  • Contact Name
  • Contact Phone Number
  • Email Address
  • Secretariat
  • Agency
  • Computer name*
  • Note if you want to add (provision) or remove (deprovision) the user
  • Reason for software request

*Not sure what your "computer name" is, or where to find it?  Click the following link to find out: How to find your computer name

Fees for Adobe Acrobat Pro DC License

Name Fee Unit
Adobe Acrobat Pro DC license $4.87 per license per month

How to request Adobe Acrobat Pro DC License

Who can request?

Commonwealth employees, whether or not currently supported by EOTSS.

ITL approval required?

YES

How?

Request online:

ServiceNow Portal

Adobe Acrobat Pro DC ServiceNow Request step-by-step instructions

If you do not have a ServiceNow account:

Submit a general Ticket via email, including the required information listed under the "What you need" section of this page

MassGov@Service-Now.com

More info for Adobe Acrobat Pro DC License

Adobe Acrobat Pro DC is also included with the Adobe Creative Cloud - All Apps bundled license.

Contact for Adobe Acrobat Pro DC License

Phone

24x7x365 support for Commonwealth end users

for agency/Secretariat IT help desks and support personnel

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