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Adobe Creative Cloud - All Apps License

Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX and more. Creative Cloud includes Photoshop, InDesign, Premiere Pro, Illustrator, Adobe Xd, Acrobat DC, and more (see "More info" below).
Request via the ServiceNow portal 

Contact

EOTSS End User and IT Service Support

Phone

EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow 
MassGov@service-now.com
CommonHelp IT Service Desk commonhelp.desk@mass.gov

The Details

What you need

Required information:
  • Contact Name
  • Contact Phone Number
  • Email Address
  • Secretariat
  • Agency
  • Computer name*
  • Note if you want to add (provision) or remove (deprovision) the user
  • Reason for software request

*Not sure what your "computer name" is, or where to find it?  Click the following link to find out: How to find your computer name

Fees

Name Fee Unit
Adobe Creative Cloud - All Apps license $66 per license per month

How to request

Who can request?

Commonwealth employees, whether or not currently supported by EOTSS.

ITL approval required?

YES

How?

Request online:

ServiceNow Portal

Adobe Creative Cloud ServiceNow Request step-by-step instructions

If you do not have a ServiceNow account:

Submit a general Ticket via email, including the required information listed under the "What you need" section of this page

MassGov@Service-Now.com

More info

The Adobe Creative Cloud - All Apps bundled license includes concurrent access to:

  • Acrobat Pro DC*
  • Photoshop*
  • Illustrator*
  • InDesign*
  • Adobe XD
  • Lightroom
  • Acrobat Pro
  • Animate
  • Dreamweaver*
  • Premiere Pro
  • Premiere Rush
  • After Effects
  • Dimension
  • Audition
  • InCopy
  • Lightroom Classic
  • Media Encoder
  • Character Animator
  • Prelude
  • Fuse
  • Bridge
  • Stock**

*This app is also available as a single app ("standalone") license

**Also included with Photoshop, Illustrator, InDesign and Dreamweaver single app ("standalone") licenses

Manage your account

Locked out? End users can reset their Active Directory (network) passwords remotely on their own!

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services. If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Resetting your Active Directory (network) password remotely 

Contact

Phone
EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online
EOTSS End User Service Desk Log in to ServiceNow 
MassGov@service-now.com
CommonHelp IT Service Desk commonhelp.desk@mass.gov
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