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Adobe Software

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Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

EOTSS offers several Adobe tools for designing PDFs, print and online media assets, video editing, web development, photography, and more. If you need to do more than read a PDF, request a license for one of the following Adobe tools: 

  • Adobe Acrobat Pro DC  
  • Adobe Captivate  
  • Adobe Creative Cloud Pro - All Apps Plan*  
  • Adobe Creative Cloud Pro - Single App Plan** 
  • Adobe RoboHelp  
  • Adobe Technical Communications Suite  
  • Adobe FrameMaker

*The Adobe Creative Cloud Pro - All Apps bundled license includes concurrent access to: Acrobat Pro DC, After Effects, Animate, Audition, Dreamweaver, Illustrator, InDesign, Photoshop Lightroom, Photoshop, Premier Pro, Premier Rush, XD2, InCopy, Adobe Express, and Stock.  

**The Adobe Creative Cloud Pro-Single Apps license includes single access to: Acrobat Pro DC, After Effects, Animate, Audition, Dreamweaver, Illustrator, InDesign, Photoshop Lightroom, Photoshop, Premier Pro, Premiere Rush, XD2, InCopy, or Adobe Express, and Stock

Pricing

Please be advised that there is an associated agency cost per license for these products. See the EOTSS Chargeback page for details.

Name Fee Unit
Adobe Acrobat Pro DC license $5.65 per license per month
Adobe Captivate license $34.65 per license per month
Adobe Creative Cloud Pro - All Apps license $75.91 per license per month
Adobe Creative Cloud Pro - Single App license $40.89 per license per month
Adobe RoboHelp license $36.11 per license per month
Adobe Technical Communication Suite license $54.13 per license per month
Adobe FrameMaker license $34.73 per license per month

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Adobe Software

SLEResponsibilities/Dependencies

Fulfillment: 99% in 1 business day 

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for accepting the email invitation from Adobe by clicking the “Get started” link provided within 60 days. NOTE: If the customer fails to accept the email invitation within 60 days, the link will be disabled, and the request must be resubmitted.
  • Responsible for downloading licensed software application from Adobe Creative Cloud available through Company Portal / Software Center.

EOTSS

  • Responsible for assigning an Adobe Software license to the customer. 

More Info

Learn more about End User Support Services.

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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