Find out who's eligible and how to apply for MassHealth, Health Safety Net, and the Children's Medical Security Plan
- This page, Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan , is offered by
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Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan
Contacts
MassHealth Customer Service Center
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.
The Details of Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan
What you need for Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan
To apply, you may need to provide the following information and documents:
- Social Security numbers, if you have them, for every household member who is applying
- Federal tax returns, if you file
- Information about citizenship or national status or immigration status
- Employer and income information for everyone in your household (for example, from paystubs or wage statements)
- Information about any job-related or other health insurance that you are currently enrolled in or have access to
Who can use this application
Use this application if you need health or dental coverage and help paying for it, and if you are
-
Living in Massachusetts
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Not living in or about to go into a nursing facility, and
- Younger than age 65
You may also use this application (regardless of your age, even if you are over age 65) if you are
- The parent of a child younger than age 19
- The adult relative of a child and you are living with and taking care of that child because that child's parents are not living in the home
- Not working
Learn more about eligibility for these programs. If you are 65 years or older and do not fit into any of the above categories, or if you need long-term care at any age, please see Apply for MassHealth coverage for seniors and people who need long-term care.
How to apply Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan
If you are under 65, an MA Login Account is the fastest way to renew your coverage.
If you don’t have an account, use the web link provided in your renewal notice to create an account. You can also call the MassHealth Customer Service Center to get help creating your online account. You’ll need an email address. Need help? MA Login Accounts for Current Members
- Fill out and sign the Massachusetts Application for Health and Dental Coverage and Help Paying Costs
English Large Print PDF
- Mail it to
Health Insurance Processing Center
PO Box 4405
Taunton, MA 02780
- Fill out the Massachusetts Application for Health and Dental Coverage and Help Paying Costs
English Large Print PDF
2. Fax it to (857) 323-8300
Call the MassHealth Customer Service Center at:
Main: (800) 841-2900
TDD/TTY: 711
Hours: Monday through Friday 8 a.m. to 5 p.m.
Find an enrollment assister
An enrollment assister is an organization or individual outside of MassHealth trained to help people apply for benefits and enroll in a plan.
MassHealth Enrollment Centers (MECs)
The Enrollment Centers are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.
Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan. Do not mail or fax an application to any of the locations below.
Locations:
Charlestown
529 Main Street
Charlestown, MA 02129
Note: An after-hours drop box is available to submit your application in person.
Chelsea (new location)*
45 Spruce Street
Chelsea, MA 02150
Note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Taunton
21 Spring Street, Suite 4
Taunton, MA 02780
Tewksbury
367 East Street
Tewksbury, MA 01876
Note: An after-hours drop box is available to submit your application in person.
Quincy - MassHealth Central Office
100 Hancock Street, Floor 6
Quincy, MA 02171
Worcester
50 SW Cutoff, Suite 1A
Worcester, MA 01604
Massachusetts Health Connector Walk-in Centers
You can also visit one of the Massachusetts Health Connector Walk-In Centers for help in person. The Massachusetts Health Connector has trained and certified individuals to help you apply for coverage, shop for plans, answer your questions about your eligibility, payments, plan details, and health care reform rules and requirements. Help is free for people of any income level.
Please note: Massachusetts Health Connector Walk-in Centers cannot process applications for people 65 or older, or for people who need long-term care.
By Phone:
Health Connector Customer Service Call Center
Phone: (877) 623-6765
TTY: (877) 623-7773
Locations:
Boston
133 Portland Street
Boston, MA 02114
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.
Brockton
63 Main Street
Brockton, MA 02301
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.
Worcester
146 Main Street
Worcester, MA 01608
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.
Next steps for Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan
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Decisions
If you applied online or by phone, you will receive a decision about your eligibility for health coverage, or information about anything we may need, when your application is complete. We will also send you a written notice.
If you applied via mail, fax, or in-person, we will send you a written notice about your eligibility.
If we need more information
We will contact you if we need more information.
Enroll in a health plan
If you have completed your Massachusetts Application for Health and Dental Coverage and Help Paying Costs and MassHealth has determined that you qualify for coverage, we will let you know if you need to enroll in a health plan.
You may need to enroll in a health plan if:
- You don't have other insurance, and
- You are younger than 65, and
- You have been approved for one of the following coverage types:
- MassHealth Standard
- MassHealth CommonHealth
- MassHealth Family Assistance
- MassHealth CarePlus
More info for Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan
Voter Registration
If you are a U.S. citizen, a resident of Massachusetts, and 18 years old on or before election day, you can register to vote. Just print out this voter registration form and bring or mail it to your town or city hall. If you need help, you can call (800) 841-2900 TDD/TTY: 711.
The online application will ask if you would like to register to vote. If you click “Yes,” MassHealth will automatically mail you a voter registration application. A printable voter registration form and more information about voter registration appear under "Voter registration" in the "More info" section below.
Need help?
Call us at (800) 841-2900 TDD/TTY: 711 if you need:
A Massachusetts Application for Health and Dental Coverage and Help Paying Costs (ACA-3)
- A Member Booklet for Health and Dental Coverage and Help Paying Costs in another language
- Interpreter services
- Help filling out the application
- Help with any questions about the application process
For people with disabilities
Free aids and services are available to people with disabilities to communicate effectively with MassHealth. Examples include large print, Sign Language Interpretation, and Braille. Contact the MassHealth Disability Accommodation Ombudsman for help.
The Ombudsman cannot answer customer service questions, but they can help if you need a disability accommodation to communicate with customer service or enrollment centers.
MassHealth Disability Accommodation Ombudsman
- Main: (617) 847-3468
- TDD/TTY: 711 or (617) 847-3788
- Email: ADAAccommodations@mass.gov
Do not send sensitive information or documentation unless requested by the Ombudsman.
Disability Accommodation Ombudsman Page
Hours of Operation: Monday - Friday 9 AM - 4:30 PM ET
Downloads for Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan
Open PDF file, 190.49 KB, Formulario de autodeclaración (English, PDF 190.49 KB)Open DOCX file, 23.61 KB, Formulario de autodeclaración (English, DOCX 23.61 KB)Contact for Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.
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