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Automatic renewal report

Competitive suppliers must report to the DPU on the number of residential customers they serve through automatic renewal provisions included in the customers’ contracts.

DPU electric competitive supply team

The Details of Automatic renewal report

What you need for Automatic renewal report

You will need to provide the following information:

  • the total number of residential customers you were serving on the last day of the specified reporting period, and the subset of those customers that you were serving through automatic renewal provisions included in their contracts

  • the total number of residential contracts that expired during the specified reporting period, and the subset of those contracts that included an automatic renewal provision to a fixed-price or a variable-price product

  • the number of residential contracts for which the automatic renewal provision to a fixed-price or a variable-price product took effect during the specified reporting period

  • the method used to deliver the automatic renewal notification to residential customers during the specified reporting period

    How to submit Automatic renewal report

    Download the form below and email a confidential copy of the notice to:

    1. dpu.electricsupply@mass.gov for electric customer enrollment reports
    2. dpu.gassupply@mass.gov for gas customer enrollment reports

    The subject of the email and the attachment should be labeled as: "automatic renewal report - NAME OF COMPANY - date of email in MM.DD.YY format"

    More info for Automatic renewal report

    You must file a completed notice if you are serving residential customers.  If you are licensed to serve residential customers but are not serving residential customers during the relevant timeframe, you must notify the DPU that you are not serving residential customers. 

    Automatic renewal report dates

    • First automatic renewal report: due by August 3, 2020.  The information that needs to be provided is limited to the total number of residential customers that a competitive supplier is serving by service territory as of June 30, 2020 and the number of customers that a competitive supplier is serving on June 30, 2020, through the automatic renewal provisions included in the customers’ contracts.
    • Second automatic renewal report: due by February 1, 2021.  Suppliers must report on the residential customers that they are serving as of December 30, 2020.  Suppliers must also report on the number of residential customers automatically renewed from July 1, 2020 through December 30, 2020.  

    Protective treatment

    All of the information in the customer enrollment reports is competitively sensitive and is protected from public disclosure.  D.P.U. 19-07-A at 80.

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