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Gas Division

The mission of the Gas Division is to ensure that gas companies in Massachusetts provide their customers with the most reliable resource at the lowest possible cost.

Quick Links

What to do if you smell gas
What to do if you smell gas 
View cost of Gas Adjustment Factor (GAF) rates
View cost of Gas Adjustment Factor (GAF) rates 
Information on natural gas competitive supply
Information on gas competitive supply 
File a complaint against a gas company
File a complaint against a gas company 
Gas company contact information
Gas company contact information 

Contact Us

Department of Public Utilities seal

Online

For questions related to your gas bill, visit the DPU Consumer Division page 
For non-billing gas inquiries Non-BillingGas.Inquiries@mass.gov

Phone

(617) 305-3545

Open M-F 9am- 5pm

Address

Department of Public Utilities
One South Station
3rd Floor
Boston, MA 02110
Directions 
 

What the Gas Division Does

The regulation of the natural gas industry in Massachusetts requires the Gas Division to review a gas distribution company's:

  • Forecast and supply plan filings
  • Long-term supply contracts
  • Non-tariffed contracts for the sale and transportation of natural gas
  • Energy efficiency programs
  • Cost of Gas Adjustment filings that determine the rates customers are charged for the gas commodity

In addition, the Gas Division monitors the market at the regional and national level to ensure that the Massachusetts consumers continue to receive the economic and environmental benefits that natural gas has to offer.

Finally, the Gas Division is in charge of ensuring that the natural gas market in Massachusetts remains competitive at the retail level.

For the Department's regulation of gas pipeline safety and Dig Safe, please visit the Pipeline Safety Division.

What would you like to do?

Natural Gas Industry  Information for Gas Competitive Suppliers and Retail Agents 

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