A Team is a collection of people, conversations, files, and tools—all in one place.
- This page, Create a Team, is offered by
- Executive Office of Technology Services and Security
Create a Team
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
Microsoft Teams is the hub for teamwork in Microsoft 365. Conversations, files and notes across team channels are only visible to members of the team. Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration.
Every time you create a new Team, the following are also created in the background:
- Microsoft 365 Group
- SharePoint Online site
- Exchange Online shared mailbox & calendar
- OneNote notebook
Agencies currently supported by EOTSS may request to create a Team in Microsoft Teams. Click here to check if you are currently supported by EOTSS.
Agencies NOT currently supported by EOTSS should reach out to their Agency's IT help desk.
Pricing
There is no additional* fee to create a team in Microsoft Teams.
*Microsoft Teams is included with your M365 G3 license.
How to request
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Service Level Expectation (SLE)
-
Create a Team
SLE Responsibilities/Dependencies Fulfillment: 90% within 3 business days Customer
- Responsible for adhering to the EOTSS Standard Rules of Engagement.
- Responsible for identifying at least two (2) owners
- Responsible for providing name of Team.
- For unconsolidated Executive Branch Agencies, please reach out to your agency Help Desk to request a MS Team.
EOTSS
- Responsible for creating a MS Teams per the customer’s request. EOTSS will provide out of the box templated MS Team.
Microsoft Teams User Guides
More Info
Learn more about End User Support Services.
Manage Your Account
Learn how to reset your Active Directory (AD) password remotelyLocked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.EOTSS Password Best Practices and RecommendationsLearn about EOTSS password best practices and recommendations
Contact
Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629Support for Commonwealth end users and IT support personnel