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Getting started with Unemployment Services for Employers

Unemployment Services for Employers replaces the existing UI Online website for filing UI quarterly wage reports, submitting contribution payments, and managing UI employer accounts.

Department of Unemployment Assistance

Online

NEW: Unemployment Services for Employers to manage revenue functions Login to Unemployment Services for Employers 
UI-Online to manage benefits functions Employer Login 

The Details   of Getting started with Unemployment Services for Employers

Establish new usernames and passwords   for Getting started with Unemployment Services for Employers

All employers and Third-Party Administrators (TPAs) are required to establish new usernames and passwords to access the new portal. They will also be required to establish a multi-factor authentication method. Due to this new method, login emails should be associated with one person and should not be shared. Sign up for access today so you are ready to file your next quarter’s wage report without delay. 

How to register   Getting started with Unemployment Services for Employers

To sign up for access to the new Unemployment Services for Employers Portal: 

  1. Visit https://unemployment.mass.gov/Employers. 
  2. Click the Login button on the Unemployment Services for Employers portal home page
  3. Click the Create an Account button on the single sign-on (SSO) screen.
Example picture of creating an Unemployment Services for Employers account.
  1. Enter the Email Address associated with your employer or TPA account.   
  2. Click the Send Verification Code button. A one-time verification code will be sent to the email you specified.  
  3. Check your email inbox for the one-time verification code.  
  4. In the Enter Code field, enter the code you received. Note: You must enter the verification code within 5 minutes of requesting the code. If you did not receive the email, or the code expires, click Get a New Code.
  5. Click Verify Email and additional name fields will be displayed. 
  6. Enter your First Name and Last Name in the appropriate fields. 
  7. Click Continue and password fields will be displayed.   
  8. Enter your new password in the provided fields. Note: Your new password must meet the requirements displayed. A green check mark will display next to each password requirement met.  
  9. Click Create an Account.  
  10. Then, click Set Up MFANote: It is recommended that you set up multiple multi-factor authentication methods to confirm that you can always access your account.  

Multi-factor Authentication (MFA) method   for Getting started with Unemployment Services for Employers

  1. Select your preferred MFA method

     Authenticator App – Receive authentication codes through an authentication application such as Google Authenticator or Microsoft Authenticator.  

    Phone (Voice & SMS) – Receive authentication codes through an SMS text to your cell phone or by voice call. 

    Secondary Phone (Voice and SMS) receive authentication codes through an SMS text to your cell phone or by voice call if you do not have access to your primary phone.  

    Note: It is recommended that you set up multiple multi-factor authentication methods to confirm that you can always access your account.  

    Example picture of setting up a multifactor authentication in Unemployment Services for Employers.

    After selecting your preferred multi-factor authentication method, click Continue.

  2. If an authentication app is being set up:

    1. Open the application on a phone. 
    2. Scan the provided QR code. 
    3. In the Enter Your Code field, enter the verification code. 
    4. Click Continue
    Example picture of setting up a multifactor authentication in Unemployment Services for Employers.
  3. If a phone (voice & text) method is being used:

    1. In the Phone number field, enter the phone number. 
    2. Click Text Me or Call Me depending on whether you want to receive a text message or a phone call with the code. 
    3. In the Enter code or send new code field, enter the verification code received via phone or text. NoteIf the text or phone call is not received or the code expires, click send new code. The code must be entered within five minutes of when it was requested.  
    4. Click Verify Code.
    Example picture of setting up a multifactor authentication in Unemployment Services for Employers.
  4. Set Up Multi-Factor (MFA) Authentication Using a Browser Extension

    Download an Extension

    Users without access to a phone may need to download a web browser extension to set up their MFA for Unemployment Services for Employers. The employer or TPA must be signing up for the first time for access using MFA to complete the below steps and they must indicate they want to sign up with an authentication application.

    If the user is using Google Chrome:

    • Open a search engine.
    • Search for Chrome Authenticator.
    • Click the Authenticator option provided by Google Chrome.
    Google Authenticator generates two-factor authentication codes in your browser
    • Click Add to Chrome.
    • Click Add extension.
    • Proceed to step 1 in the Set up MFA with Extension section.

    If the user is using Microsoft Edge:

    • Open a search engine.
    • Search for Edge MFA Extension.
    • Click Get from Edge Add-ons store
    Microsoft Edge Authenticator generates two-factor authentication codes in your browser
    • Click Add extension.
    • Proceed to step 1 in the Set Up MFA with Extension section.

    Note: The screenshots in the Set-Up MFA with Extension section are taken from Google Chrome, but the steps for an Edge authenticator will work the same way. The icons may look slightly different.

  5. Set up MFA with Extension

    Some users may have enabled a web browser extension that adds an authentication application directly to their web browser. The below steps can be used to help the employer or TPA set up MFA using the browser extension. Note: The below steps review how to set up an authentication method using the Google Chrome extension. Other authentication extensions may look different, but they will work similarly.

    To set up MFA using the browser extension:

    • Click the Extension (puzzle) icon in the upper right corner of the web browser.
    MFA Google Extension
    •  From the menu, click the Authenticator option.
    MFA extension message

    Note: Some users may have the extension pinned, so it will show by default next to web browser URL field. The icon looks like a QR code.

    MFA extension message
    • Click the Scan QR Code icon. 
    MFA extension message

    Note: The user must be on the page with the QR code in order to click this icon.

    • Click and drag the plus icon around the QR code.
    MFA email confirmation
    •  Click the OK button. Users can now take steps 1-2 in this guide to open the authenticator application and view the provided code.
    MFA Confirmation code

    After setting up all authentication methods, you will be redirected to the Single Sign-On Authentication web request.

    If Unemployment Services for Employers successfully links the email address used to register to an existing email address on a DUA employer account, then a message is displayed indicating the setup was successful. Click Submit to complete the setup. You can now log onto Unemployment Services for Employers using the newly established credentials.  

    If the Unemployment Services for Employers system CANNOT successfully link the email address to an email address on a DUA employer account, then a message is displayed indicating the setup was unsuccessful. This means that the email address used for the new login is not associated with an existing DUA employer account. In this instance, you must submit an Employer Designation Form. The form can be accessed using this link: https://www.mass.gov/lists/dua-forms-for-employers

Contact   for Getting started with Unemployment Services for Employers

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