You can ask for a multifactor authentication (MFA) reset for your MyMassGov account if you lose access to the device you used to set it up or get a new phone or phone number.
- This page, Learn what to do if you get locked out of your MyMassGov account, is offered by
- MyMassGov
Learn what to do if you get locked out of your MyMassGov account
The Details
What you need
If you can't log in to your MyMassGov account because you forgot your password:
- Do not continue on this page
- Instead, go to Change the password for your MyMassGov account and follow instructions to reset your password
If you've lost access to your MFA, follow the instructions below to request an MFA reset.
How to reset
Steps to request an MFA reset
- Go to Contact information for help with MyMassGov.
- Search the table of personal and business applications and services to find the one you're using.
- Call that agency's support phone number, if one is listed, and ask for an MFA reset. If there is no phone number, use an available support method to make your request.
Note: If you plan to travel out of the country and need to access your MyMassGov account, you may need to use an authenticator app. We recommend setting up both an authenticator app and SMS.