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Microsoft M365 G3 License

Request a Microsoft M365 G3 license(s) to give end user(s) access to Microsoft M365 applications and services.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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The Details

Features

All end users currently supported by EOTSS have already been assigned an Microsoft M365 G3 license. Only use this request item if you are not currently supported by EOTSS. To see if you are currently supported by EOTSS, click here. 

Microsoft M365 G3 license gives you access to the following Microsoft M365 applications and services: 

  • Word (PC and online) 
  • Excel (PC and online) 
  • PowerPoint (PC and online) 
  • Outlook (PC and online) 
  • Publisher (PC only) 
  • Access (PC only) 
  • Exchange 
  • OneDrive 
  • SharePoint 
  • Teams

Note sure what you need? 

For additional information on Microsoft licensing, please see our Microsoft M365 G3 and Mailbox Licensing Guidance page on mass.gov.

Pricing

Please be advised that there is an associated agency cost per license for these products. Please see the EOTSS Chargeback page for details.

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Microsoft M365 G3 License

SLEResponsibilities/Dependencies

Fulfillment: 95% within 3 business days

Not sure what you need?

For additional information on Microsoft licensing, please see our Microsoft M365 G3 and Mailbox Licensing Guidance page on mass.gov.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Note: All end users currently supported by EOTSS have already been assigned a Microsoft M365 G3 license during the provisioning process. Only use this request item if you are not currently supported by EOTSS. To see if you are currently supported by EOTSS, click here.

EOTSS

  • Responsible for assigning users M365 G3 licenses per the customer’s requirements.

More Info

Learn more about End User Support Services.

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Learn more about this organization 

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