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Microsoft Software

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Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details

Features

EOTSS offers additional Microsoft tools for data analytics, project management, graphic diagrams and app development. If you need to do more than the Office suite provides, request a license for one of the following Microsoft tools: 

  • Microsoft Power BI Premium P1
  • Microsoft Power BI Premium P2
  • Microsoft Power BI Pro ​  
  • Microsoft Project Online Professional
  • Microsoft Project Online Premium
  • Microsoft Visio Online Professional
  • Microsoft Visual Studio Enterprise​ 
  • Microsoft Visual Studio Professional
  • Microsoft MSDN Platform ​ 

Pricing

Please be advised that there is an associated agency cost per license for these products. Please see the EOTSS Chargeback page for details.

Name Fee Unit
Microsoft Power BI Pro license $7.44 per license per month
Microsoft Power BI Premium P1 license $3,722.49 per license per month
Microsoft Power BI Premium P2 license $7,448.70 per license per month
Microsoft Project Online Professional license $22.36 per license per month
Microsoft Project Online Premium license $40.99 per license per month
Microsoft Visio Online Professional license $11.19 per license per month
Microsoft Visual Studio Enterprise license $87.92 per license per month
Microsoft Visual Studio Professional license $25.19 per license per month
Microsoft MSDN Platform license $64.84 per license per month

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Microsoft Software

SLEResponsibilities/Dependencies

Fulfillment: 95% within 1 business day

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for downloading the software from the Company Portal/Software Center once it has been assigned by EOTSS.

EOTSS

  • Responsible for adding/removing Microsoft license for software per the customer’s request. 

More Info

Learn more about End User Support Services.

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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