Contacts
MassHealth Customer Service Center
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.
The Details
How to report
If you are 64 or younger and have an online account with the Massachusetts HealthConnector, you can change your information online. Log in to review your household's information and make changes. This is the fastest way to change information.
If you don’t have an online account, learn how to sign up at MA Login Accounts for Current Members.
If you are 65 or older, you can fill out the MassHealth Report a Change Form online or mail or fax the form to us.
You can use any version of Adobe Acrobat to complete this application, including the free version of Adobe Reader. Once you’ve completed the form, you can submit the form electronically.
To report a change by mail, print out the form at MassHealth Member forms and mail it to
Commonwealth of Massachusetts
Health Insurance Processing Center
PO Box 4405
Taunton, MA 02780
To report a change by phone, call us at (800) 841-2900 (TTY: 711)
The MassHealth Enrollment Centers (MECs) are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.
Monday through Friday, 8:45 a.m.-5 p.m.
Update your information by faxing a document or handwritten note to (857) 323-8300 that includes:
- Head of Household Name
- Head of Household date of birth
- MassHealth ID #
- The change you want to report
*MassHealth may reach out to verify your information
More info
The resources below can help you get more information about eligibility for MassHealth and how to apply.
Under 65
- Find out how you can apply for MassHealth, Health Safety Net, and the Children's Medical Security Plan if you are 64 or younger
Enroll in a MassHealth health plan
- Learn how you can enroll in a health plan or change your plan
- Learn about MassHealth eligibility requirements if you are 64 or younger
Age 65 and older
- Find out how you can apply for MassHealth if you are 65 or older or are any age and need long-term-care services
- The Senior Guide and Application for Health Care Coverage make it easier for you to understand the health coverage available through MassHealth or the Health Connector
- Learn about MassHealth eligibility requirements if you are 65 or older or are any age and need long-term-care services
Contact
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.