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Talk to an Ombudsman about a problem

Learn about how to find and speak with your local Ombudsman about a problem.

Contacts

Executive Office of Aging & Independence

Phone

MassOptions Call Executive Office of Aging & Independence, MassOptions at 800-243-4636

Call Specialist available Monday-Friday, 9:00 AM - 5:00 PM (interpreter services are available in 100+ languages)

Online

Email Executive Office of Aging & Independence at information.resources@mass.gov

Executive Office of Health and Human Services

Phone

Call Executive Office of Health and Human Services at (617) 573-1600

Online

Visit the EOHHS web page 

The Details

What you need

An Ombudsman is an advocate. The ombudsman service offers a way for consumers to voice their complaints and have concerns addressed so they can live with dignity and respect.

Anyone can bring a complaint before the ombudsman. The complaint can be on behalf of a specific resident or on behalf of residents as a group.

How to find

Anyone can bring a complaint before the ombudsman. The complaint can be on behalf of a specific resident or on behalf of residents as a group.

Contact an Ombudsman Program: (617) 727-7750/711 MassRelay/TTY

Community Care Ombudsman

Long-Term Care Ombudsman and Assisted Living Ombudsman: 617-222-7495

Contact

Address
One Ashburton Place, 10th floor, Boston, MA 02108
Directions 
Phone
MassOptions Call Executive Office of Aging & Independence, MassOptions at 800-243-4636

Call Specialist available Monday-Friday, 9:00 AM - 5:00 PM (interpreter services are available in 100+ languages)

Online
Email Executive Office of Aging & Independence at information.resources@mass.gov
Fax
Fax Number (617) 727-9368
Address
1 Ashburton Place, Boston, MA 02108
Directions 
Phone
Call Executive Office of Health and Human Services at (617) 573-1600
Online
Visit the EOHHS web page 

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