DCF COVID-19 Resources and Support

Out of an abundance of caution and to support the wellness of our children, families, and staff, DCF local offices are closed to in-person visits until further notice.

DCF has fully transitioned to assisting our families and partners by phone and online. All area offices can be reached by calling the main office number and staff is on e-mail and checking voicemail remotely.

To report an allegation of child abuse and neglect during regular business hours, please call the Department of Children and Families area office that serves the city or town where the child lives. Between the hours 5 p.m. to 8:45 a.m. please call the Child-at-Risk hotline at 800-792-5200. For more information visit https://www.mass.gov/how-to/report-child-abuse-or-neglect.

For current and accurate information about COVID-19, visit the Department of Public Health’s website: https://www.mass.gov/COVID19 or call 2-1-1.

How to contact DCF

• Click here report suspected child abuse or neglect.

• Contact your local DCF office
   
• Contact Foster & Adoption Recruitment
   
• Questions about a case?

Additional Resources

For current and accurate information about COVID-19, visit the Department of Public Health’s website

Family Resource Centers COVID-19 Information

Massachusetts 2-1-1

Lifeline Services

DPH Domestic Violence Programs

DCF COVID-19 Guidances

DCF Data 03.01.20 to 03.31.21

Subsidized Telephone and Internet Connectivity Information

COVID-19 Resources for Youth and Young Adults

DCF Tip Sheet for Educators

Family Time Guidance for Social Workers

Family Time Guidance for Foster and Kinship Families

Family Time Guidance for Families

Portuguese Family Time Guidance for Families

Haitian Creole Family Time Guidance for Families

Spanish Family Time Guidance for Families

Chinese Family Time Guidance for Families

Cape Verdean Creole Family Time Guidance for Families