DTA COVID-19 Resources and Support

Find resources, information and announcements from the Department of Transitional Assistance related to the coronavirus (COVID-19).

    Out of an abundance of caution and to support the wellness of our clients and staff, DTA local offices are closed to in-person visits until further notice.

    DTA has fully transitioned to assisting clients over the phone and online.

    For current and accurate information about COVID-19, visit the Department of Public Health’s website: https://www.mass.gov/COVID19 or call 2-1-1.

    Table of Contents

    Learn how to apply or check the status of your DTA benefits

    • Visit DTAConnect.com in order to apply for SNAP, TAFDC, or EAEDC. You can also download the DTA Connect Mobile App. Tap or click here to learn what else you can do on the app and website.
    • Call DTA Local Offices
      You can also call your local DTA office to apply for TAFDC and EAEDC over the phone. Tap or click here to find your local office phone number.
    • Call DTA Assistance Line at (877) 382-2363
      You can contact the DTA Assistance Line if you have questions about program eligibility or for case information. The line is open from 8:15am to 4:45pm, and during off hours you can access case information via our automated system.
    • Contact our SNAP Outreach Partners
      You can get assistance in completing SNAP application by calling one of our contracted SNAP Outreach Partners. Tap or click here for a list of partners.
       

    Frequently Asked Questions

    DTA COVID-19 Frequently Asked Questions

     

    Caution

    There have been reports of people receiving fraudulent texts, calls and emails directing them to apply for SNAP (food stamps) or to boost their SNAP benefits. DTA has contracted community partners who may be reaching out to you. A list of partners can be found here. If the message is from someone not on the list nor DTA, it is likely a scam to obtain your personal information. In Massachusetts, the only way to apply for SNAP benefits online is through DTAConnect.com. DTA and our partners will never ask for your credit card information.

    Never provide personal information or your credit card number over the phone to unidentified callers. If you think you may have been contacted by one of these scams call the Attorney General’s office at (617) 727-8400 to speak with a Consumer Specialist.

      Additional Resources

      Contact

      Phone

      Talk to a case manager between 8:15am-4:45pm, M-F. During off hours you can access case information via our automated system.

      Phone

      Informational and referral hotline 211

      24 hours a day, 7 days a week. All calls are free and confidential. Interpreter services are available in multiple languages.

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